Assistant Client Service Manager - Global Liquidity and Cash Management

  • Competitive
  • Hong Kong
  • CDI, Plein-temps
  • HSBC
  • 10 août 17

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

Global Liquidity and Cash Management (GLCM) is an integral part of our client proposition and employs our global network to capture market share and deliver growth. The business covers 90% of the world’s trade and capital flows, with access to over 150 clearing systems. We are uniquely positioned to help clients make payments, manage their liquidity and maximize the use of their cash and work with 95% of Fortune 100 Companies. GLCM has been named #1 Cash Management bank globally for the last four years.

We are currently seeking a high caliber professional to join our team as Assistant Client Service Manager.

In this role, you will

  • Accountable for delivering Client Service excellence globally effectively managing any risks and issues
  • Identification of opportunities globally and effectively managing the regional Client Service Management to deliver against client promises
  • Identify and introduce service improvements to improve the overall client experience
  • Resolves global client service issues and challenges as the final escalation point
  • Identify opportunities to streamline processes, eliminate redundancy, increase revenue and strengthen relationships
  • Promote Payment and Cash Management products and providing superior service support for all Payment and Cash Management solutions
  • By analysing clients activities and providing advice and suggestions to clients to improve Generate cross country referrals facilitated via Global Links
  • Generate referrals for other Global Businesses such as Private Banking, Global Banking and Markets, Retail Banking and Wealth Management, as appropriate
  • Keep abreast of external factors influencing international business such as economic, cultural, geographical, procedural and regulatory requirements

To be successful in this role, you should meet the following requirements

  • Several years of working experience in the banking industry
  • In depth knowledge of industry standards related to all Cash Management products and services
  • Experience with or knowledge of local regulatory requirements related to Anti Money Laundering
  • Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
  • Proven ability to deliver creative and flexible customer solutions
  • Ability to understand a customers business and the fundamentals of running a business
  • Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
  • Ability to interact with business customers at all levels
  • Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
  • Excellent time management, planning and organisation skills
  • Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations
  • Strong analytical, problem solving, technical
  • Experience in driving team and individual performance to achieve customer and financial targets
  • Strong leadership and team motivational skills
  • Proven coaching and performance management skills

For further details and application information please visit our career site, search under reference number 00009ML0

You’ll achieve more when you join HSBC.

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Issued by The Hongkong and Shanghai Banking Corporation Limited