Customer Service Manager, Branch Banking

  • Competitive
  • Singapour, Singapore
  • CDI, Plein-temps
  • OCBC Bank
  • 17 août 17

Customer Service Manager, Branch Banking

The Customer Service Manager reports to the Branch Manager and is responsible for managing a branch in its operations, resource management as well as staff development. The incumbent is self- driven, exhibits unparalleled top-tiered service delivery and support and not only inspires others but leads by example as well.

Functions & Responsibilities:
  • Responsible for the day to day branch operations which includes cash management, ensuring full compliance with all laid down procedures and processes.
  • Lead and Manage day to day branch operations with focus on consistent delivery of excellent customer experience.
  • Ensure full compliance to the laid down procedures and processes.
  • Works independently and takes ownership of issues, including accurate and proper records management and tactful resolutions of queries and escalations from both internal and external customers.
  • Manages all resources at the branch in support of planned financial targets for Personal Banking & or Premier onshore segment (where applicable).
  • Ensure that branch premises are properly maintained and aligned to the Bank's marketing guidelines.
  • Provide Operational support to staff including guiding them on the Bank's policies and procedures on operational matters.
  • Proactively feedback and involved in process streamlining/ improvement of branch processes to improve operational efficiency and provide better customer service
*LI-QSH

Qualifications
Requirements:
  • Diploma or degree in Banking or Finance.
  • Minimum 5 years of relevant banking experience.
  • Exhibits leadership and management skills that inspires high performance from staff.
  • Operational knowledge of branch banking regulations.
  • Good oral and written communication skills
  • Effective interpersonal skills with both internal and external customers.
*LI - QSH