VP, Program Manager, Regional Consumer Banking Operations Strategic Initiatives, Technology & Operations

  • Competitive
  • Singapour, Singapore
  • CDI, Plein-temps
  • DBS Bank Limited
  • 23 août 17

See job description for details

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.


  • Responsible for managing and implementation of the technology capabilities required by operations and customer centres to support Digital Servicing model.
  • Implement automation agenda to transform consumer banking operations across DBS.
  • Lead the execution and delivery of these capabilities in collaboration with various technology groups
  • Liaise with senior stakeholders on initiatives - from conceptualization to implementation.
  • Re-engineer the end-to-end process, analyse and review operations solutions.
  • Drive and manage project portfolio:
    • Manage overall program financials and work closely with business stakeholders & financial controllers to obtain program funding and develop business plans.
    • Facilitate and assess budget, scope, risk and impact assumptions before project is undertaken
  • Bachelor Degree holder
  • Minimum 10 years of relevant experience in systems development, program management and / or business process improvement initiatives.
  • Proven track record and experience in managing change management projects
  • A hands-on team player who is able to see the big picture, possesses a can-do attitude and able to handle ambiguity
  • Strong interpersonal, coordination and planning skills
  • Ability to work with senior management (interact & influence) across organization
  • Excellent oral and written communication and strong presentation skills
  • Good, sound knowledge of banking and technology
  • Good teamwork and inter-relationship skills
  • Adaptable, disciplined and focused
  • Organised and systematic
  • Proven analytical skills
  • Understanding of financial services applications in a cross-functional & diverse cultural environment
  • General appreciation of system development life cycle (including Agile methodology)
  • Change management experience
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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.