Specialist Technical Training - Senior Analyst

  • Competitive Salary and Bonus
  • Londres, Angleterre, Royaume-Uni
  • CDI, Plein-temps
  • Ipreo
  • 18 août 17

Ipreo Private Capital Markets (PCM) is seeking a Client Services and Training Specialist who is passionate about helping people learn and adapt to change for the better.

Why Ipreo:

Imagine a job where you…

  • Work directly with senior managers on a regular basis
  • Have a meaningful impact on the mission-critical products and services that clients rely on every single day
  • Collaborate with colleagues across business lines and regions

At Ipreo, this is true for EVERY MEMBER of our global organization! Our technology solutions and analytical insights are relied upon by every major investment bank and thousands of corporations around the world.


About Ipreo, Private Capital Markets:
 

Ipreo’s Private Capital Markets division empowers private capital market participants to more effectively control their data. Whether it is for portfolio assessment, valuations, investor reporting, or on-demand insight into operating metrics of a specific asset, Ipreo Private Capital Markets is the platform of choice.

What’s in it for you:
 

You’ll need to be part teacher, part communications specialist as you develop expertise across all PCM products and services and become an invaluable resource to clients and employees alike.


Ipreo, Private Capital Markets is revolutionizing the private capital markets around the world with data, transparency, great product and great service. We’ve already made huge strides, but we’re just getting started!


What you’ll work on:

  • Become an expert in the Ipreo PCM suite of products and how our clients work
  • Deliver high-quality training to our clients, partners and internal employees
  • Create and update e-learning resources, including training videos, certification quizzes, and training documentation, to enable our clients and partners to engage in self-paced training courses
  • Monitor client activity to identify opportunities for additional training and adoption engagement
  • Troubleshoot client issues, and deliver accurate, prompt responses
  • Listen to client feedback, and share your insight with our product and services teams
  • Deliver targeted training on new product releases and enhancements to clients and employees
  • On-board new Ipreo PCM employees, providing them with a solid foundation of knowledge to do their jobs
  • Implement blended learning methods (in-person training, web training, hands-on workshops, video creation)

 

What you’ll get:

  • Great exposure and growth opportunities
  • Challenging and rewarding work
  • An incredible team of smart and mission-driven people to work with
  • Competitive compensation & benefits
  • What we look for:
  • 2+ years’ experience launching, developing and/or administering global training programs
  • A natural ability to teach and to command a room of learners
  • Excellent verbal and written communication skills
  • Creativity and adaptability in the development of new techniques
  • Empathy and patience with new learners, balanced with firmness where required
  • Strong knowledge of Excel and Power Point
  • Proactivity and desire to take initiative and ownership over products
  • Willingness to chip in and help out other team members in need
  • Willingness to travel (approximately 15% travel involved)
  • Bonus if you have:
  • Background in client services with demonstrable success stories
  • Advanced knowledge of Excel formulas and reporting
  • Experience in the finance industry, with a focus on private equity
  • Experience with web meeting software tools (i.e. Webex, GoToTraining)
  • Knowledge of screen-capture and reporting tools (i.e. Camtasia)
  • Experience in technical writing and documentation