Production Support Analyst, Officer
Who we are looking for As part of State Street's Identity and Access program, we're seeking dynamic, detail oriented analytical individuals who are able to solve problems and communicate effectively to a broad range of stakeholders.
What you will be responsible for Assist end users inside and outside of the Identity and Access Management program to solve issues as they arise via Service Now tickets and through requests from key stakeholders. Participate in and support projects and initiatives across the IAM program. Provide reporting and other data to IAM Management or end users.
What we value Motivated self-starter with the ability to see deliverables through to finish, and knowing when to escalate. Adept communicator with an ability to collaborate with internationally located partners and stakeholders.
These skills will help you succeed in this role: - Detail oriented able to analyze data sets small and large
- Motivated self-starter with the ability to see deliverables through to finish, and knowing when to escalate.
- Able to communicate technical issues out to a non-technical audience.
- Deadline driven, assuring tickets and tasks are completed in a timely fashion.
- Organized with the ability to prioritize along with the ability to shift priorities as demanded.
Required Qualifications - Ability to identify and drive solutions to completion
- Strong communicator, able to effectively communicate solutions from Jr level employees to Sr level management
- Knowledge of Office 365 products
Education & Preferred Qualifications - Knowledge of State Street applications and/or SailPoint a plus
- Bachelors' degree
- Minimum 3 years' experience working with end user support
- Business Analysis, Application or Customer Support
- Working knowledge of ticketing systems; creating, updating and closing tickets
- Strong customer service customer service skills (both written and verbal)
- Excellent interpersonal skills, ability to listen and understand what is being described
Why this role is important to us As part of Global Cybersecurity, the IAM program plays a strategic role in protecting our clients and the enterprise. Providing Business Production Support plays a key role ensuring file feed integrity and support of end user tickets.
