Director IT Product Management (Observability & Monitoring Platforms)
Job Description: As the Director Technology Product Owner/Squad Leader you are the end-to-end gatekeeper of the squad mission, strategy, and tactical execution associated with delivering on strategic priorities. As the product owner you will lead a squad within Customer Protection, supporting customer identity, authentication, and authorization for the firm. You will lead your squad in building and strengthening the observability, monitoring, and alerting of systems, vendors, and platforms which represent the firm's digital front door. You are committed to developing your own expertise and knowledge to ensure you bring the latest thinking to your role.
The role can be based in, Westlake, TX, Salt Lake City, UT, Merrimack, NH, Durham, NC, or Boston
The Expertise You Have - Proven experience designing, developing and maintaining dynamic products and solutions
- Financial services experience, preferred
- Agile experience
- Jira and Jira Align experience preferred
- BA/BS degree preferred
The Skills You Bring - Data-focused approach to understanding customer needs, translate strategic objectives into action, and prioritize to improve value delivered
- Sophisticated product features and break them into clear and concise stories with well-defined business value and acceptance criteria and optimally communicate these
- Strong focus on execution and identify, communicate, and remove impediments to progress
- Capable of leading, influencing, and motivating colleagues without formal authority, and have a track record of building hard-working teams
- Continuously improve and encourage an agile way of working, accepting servant leadership behaviors and approach
- Establish and maintain unquestioning relationships as you work collaboratively across Fidelity to deliver business outcomes and seek out the expertise of colleagues to advise on your approach
- Proven intellectually curious and model a culture of continuous learning, mentoring and coaching
- Committed to developing a balance of technology and non-technology skills to fully appreciate the broad needs of our customers
The Value You Deliver - Defining, refining, and communicating the squads' mission and roadmap to empower and establish team and partner support and alignment
- Anticipating, discovering through ongoing interaction with, and prioritizing client / partner needs to serve as their voice and guide execution of the team
- Defining, evaluating, and communicating results against acceptance criteria
- Inspecting and evaluating progress, and removing impediments
- Measuring performance against established objectives and critical metrics and delivering agreed upon business, technology, and people results
- Collaborating and coordinating with chapter leaders and scrum masters to build squad capacity and capability and enabling squad member growth, development, and learning
- Making informed trade-off decisions to strike the right balance between quality, cost, and timelines
Certifications: Company Overview At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Find your Fidelity at fidelitycareers.com .
Fidelity Investments is an equal opportunity employer.
We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations @fmr.com , or by calling 800-835-5099, prompt 2, option 2.
