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Permanent position as Senior Service Manager, Ab Initio with one of the BIG4 Bank
Your new company One of the Australia's leading provider of integrated financial services. Enterprise Services (ES) is responsible for the world leading application of technology and operations across every aspect of the bank, from innovative product platforms for our customers to essential tools within our business. They also use technology to drive efficient and timely processing, an essential component of great customer service. They have been recognised as leading the industry in IT and operations with its world-class platforms and processes, agile IT infrastructure, and innovation in everything from payments to internet banking and mobile apps.
Your new role As a Senior Service Manager, you need to maintain and build strong relationship with Product Managers, Business representatives, Leadership team, key Stakeholders, Solution Architects, Executives, Program Managers, various teams and vendors. You need to understand current and target architecture and contribute to the transition from current to desired state. Recommend changes to processes and systems. Build and maintain relationships with service providers and customers. Act as the business advocate and the voice of the customer for Service Management Governance and initiatives. Negotiate, influence and drive Service Management outcomes. Produce reports and statistics on the performance of Service Management processes and customer experience. Recommend changes to Bank processes. Lead customer, IT and process meetings. Work with external vendors & IT service providers to ensure the resolution of escalated issues are completed within the Bank's agreed timeframes. Drive and/or oversee project work stream deliverables including quality control/sign off.
What you'll need to succeed To be successful you should have prior experience within a Service Manager position. Experience in Infrastructure/application delivery or service management functions with an understanding/Familiarisation with IT service controls like service continuity, Penetration testing, Vulnerability management, IT Security, Data Security concepts. Knowledge of Ab Initio. Certification in ITIL/PMP/Prince 2 will be preferred.
What you'll get in return Working in a team of dedicated professionals who manages a portfolio of critical applications and data services. As a Senior Service Manager, you will receive a competitive salary ($165K + super + bonus) and will become a part of a dynamic, fast paced company at their Sydney CBD office.
What you need to do now To apply for this role or discuss the position in more detail please contact Neeru on 02 92492273 or by email on neeru.neeru@hays.com.au. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
LHS 297508 #2562697
