- Bruxelles, Bruxelles-Capitale, Belgique
- CDI, Plein-temps
- 21 nov. 17 2017-11-21
Are you looking for...
A role as a dynamic team member, where you can be in the heart of change in the client services department of a sector leading lease company?
Are you also someone who is ...
- able to quickly gain insight on more complex transactions and who gets his/her satisfaction out of gaining in-depth understanding of the things you do.
- capable to make the right decisions, even when put in a stressfull situation (prioritise main issue versus side issue).
- persuasive by nature. You know to convince your colleague-teammembers to join you, turning the right decisions into the right actions
- analytical, punctual and constructive
- always putting the client first and who will not give up before a suitable solution to the client needs has been found.
And you have as well ...
- Master's degree level or equivalent through experience
- a hands-on mentality which allows you to offer operational support when needed
- a good written and spoken knowledge of Dutch, French and English
- a profound knowledge of lease, both product- as process-wise is a plus
... then you are our new Implementation Specialist
Your role ...
- Operations manager: control and validation of team's production (4-eyes principle); analysis of productivity and quality of the team's services; together with other team-members you assume responsibility for and ensure that Service Level Agreements are respected with business; detect opportunities and implement new processes and optimize existing processes within the section.
- Coach: coach your colleagues (P-2-P) based on performance and quality analyses; share knowledge in order to boost colleagues' skills
- Communicator: optimize co-operation and communication within the own team as well as with the other stakeholders (other teams within Client Services, Sales and ING Bank colleagues and Clients)
- Conceptual connaisseur: general knowledge about lease transactions, changing customer demands and self-steering teams
Your work environment at ING ...
You will be part of the team Client Service Operations of ING Lease Belgium , number 1 in the Belgian lease and asset based finance market.
The team you will be joining is responsible for the client service flow for all things lease related