AML Quality Assurance Team Lead

  • Competitive
  • Shanghai, Chine
  • CDI, Plein-temps
  • Citi China Company Limited 花旗中国
  • 22 oct. 17 2017-10-22

AML Quality Assurance Team Lead

  • Primary Location: China,Shanghai,Shanghai
  • Education: Bachelor's Degree
  • Job Function: Operations
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 17067870


  • Acts as a liaison between Operations, Training, and AML for coordinating goals and objectives to enhance continuous process and quality improvement
  • Ambassador for best practices and facilitator of knowledge of money laundering processes
  • Decision point for review of complex cases to validate that transaction monitoring alerts have been processed in line with quality standards
  • Escalation point in the observations process
  • Ensures that the Quality Assurance process is executed in adherence with global standard policies and procedures using global standard tools
  • Responsible for conducting root-cause analysis on the results of quality reviews in order to recommend remedial training or other appropriate follow-up action to team leads and/or unit manager
  • Responsible for tracking the results of quality assurance reviews and remedial actions in the QA database
  • Responsible for assisting to develop and report Quality Assurance review results via metrics, and distribute to senior management, team leads, analysts, and other designated personnel
  • Proactively identifies and escalates areas of potential risk and/or quality improvement areas, as well as technology enhancements
  • Keeping regular interactions with regional QA Team in order to exchange the standards on QA Program and keep consistency in QA execution.
  • Collaborates with QA regional Team on development and implementations of special projects
  • Provides expertise to internal work groups, teams, and committees focused on enhancing current procedures and creating efficiencies
  • Adheres to global standard policies and procedures
  • Operates within agreed business SLAs and confidentiality standards
  • Supports the successful accomplishment of internal MCA as they apply to the department
  • Reviews system access request to ensure that the correct access rights are granted at the appropriate levels
  • Line management responsibilities for QA SMEs, including performance management, coaching, hiring and training
  • Responsible for QA Team performance monitoring (productivity, workload and accuracy)
  • Responsible to monitor the operational capacity of the team


Skills and Competencies:
A person in this role has a passion for uncovering the truth and exposing potential criminal activities. He/she has a genuine interest in the news and current affairs with the ability of cross referencing them during investigations. He/she is methodical, analytical, open minded and have the desire to thoroughly and accurately research, extract, compile and connect information from various sources. Additional requirements:
  • Good knowledge of English and high standard of written and oral communication skills
  • Strong analytical skills and attention to detail
  • Detailed oriented, self-motivated, and able to handle multiple projects / tasks
  • Demonstrated initiative and creativity in problem solving
  • Organized, disciplined and highly responsible
  • Presentation skills and ability to build strong arguments to justify his/her decision
  • Demonstrated ability to work independently, interact effectively, with different levels of management and to operate with excellent corporate work ethics (timely, honest, respectful and considerate to co-workers)
  • Good understanding of Windows applications (Word, Excel, etc.) and Internet & commercial database searches
  • Minimum 3-4 years' experience in AML  or compliance or quality control or audit or fraud and economic crime units within financial institution of AML or other financial investigations experience required
  • Minimum 2-3 years' of quality assurance experience or equivalent knowledge required
  • Subject Matter Expert for multiple products in the analysis of alerts and investigation of transactional activities to detect any suspicions of money laundering or terrorist financing activity
  • Managerial or manager backup experience preferred