Asia Pacific Core Business Services - Workplace and End User Support Onsite Services - Associate

  • Not Specified
  • Hong Kong
  • CDI, Plein-temps
  • Ernst & Young Hong Kong
  • 09 janv. 18 2018-01-09

Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality

Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management.
 
With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. Major responsibilities:
Perform daily on-site support. Detailed description below:
 
Operations - Customer Support:

  • Identify, track and maintain PCs, printers, wireless dongles, smartphones and other hardware on a regular basis.
  • Maintain PCs inventory and handle all disposal process
  • Work with procurement and project team for all IT procurement
  • Work with telephony team to setup telephone for new starters
  • Prepare desktops and laptops for starters and leavers.
  • Support local Video/Audio conference equipment.
  • Assist 3rd Level Support teams when required.
  • Remote office help.
  • Provide a quick support on end user computer hardware issue / replacement
  • Conduct training (induction) for new staff members.
  • Host a Demo session to internal staff for IT technology
  • Refurbish used computer
  • Health check and clean up each leavers laptop
Knowledge and Skills Requirements:
  • Good interpersonal, communication and organizational skills
  • Advance knowledge of ticketing systems (ServiceNow)
  • Good command of English, Mandarin and Cantonese
  • Basic Microsoft Windows Systems and Office
  • Basic Microsoft Windows Systems and Office
  • Deep knowledge of computer repair skill specially on Lenovo ThinkPad
  • Familiar with Apple iOS and Android devices
  • Sound familiar with instant messaging tools like Skype, Wechat and WhatsApp.
  • Experience on Video conference and Audio conference support

Who we are
 

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.