Associate, Digital Solution Services
About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities - Handle front line support for all Digital client service activities in Asia as well as backing up other regions when necessary
- Liaise with Technology Support and eCommerce Development teams for issue escalation
- Capable of translating client enhancement requests to technologist, and follow through to delivery.
- Develop robust processes for control and support, including Service-Level Agreements and reporting
- Work with other regional leads and Global Head to ensure best practices aligned globally
- Provide pre & post sales assistance to clients
- Provide pricing, risk and execution support to Trading and Sales
- Client on-boarding (Electronic Communication Network and single-dealer Graphic user interface)
- Handle processes for static management of pricing, risk, client, credit, limits, permissions
- Handle a wide spectrum of client problems
- Execute internal client training programme for eCommerce products
- Capture client feedback
- Capable of understanding MIS Hit/Miss Ratio reports and to help sales and trading drive their revenue with clients.
- Manage e-trading project from beginning to end.
Our Ideal Candidate Successful candidate will need to be of graduate calibre and posses the following skills:
- Significant knowledge of eCommerce Fixed Income, Rates and FX business
- Track record of serving clients with client support background in a high pressure environment
- Excellent communication skills
- Excellent troubleshooting skills
- Knowledge of single-dealer platforms and multi-bank portals
- Real-time trading systems knowledge required
- Understanding of desktop PC technology
- Understanding of FIX API technology
Able to show experience of:
- Supporting customers from a wide international client base (institutional and corporate)
- Working with processes (from a business support perspective)
- Incident & crisis management
- Client training
- Issue prioritisation and resolution
- Static data management
- Change management
- Handling client feedback
- Fault tracking and remediation
- Analysing complex pricing, risk & execution problems
- Understanding of price discovery and execution process
- Understanding of system risk controls
- Understanding of FX risk mitigation
- Seniority or leadership position in a high-performance team
- Able to confidently communicate with
- Senior stakeholders in Trading and Sales
- Technology Support and Development teams
- ECNs, vendor platforms
- Ability to provide updates that are brief and to the point for senior management.
- Strong strategic thinker with a track record of innovation and transformation to support business growth.
- 4-6 years' supporting experience, good attitude and willingness to learn, native mandarin speaking preferred
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.
