Client Services Manager (Security Services, BANKING)

  • 45-65,000 per month + bonus
  • Hong Kong
  • CDI, Plein-temps
  • Stirling Andersen , Numéro de Licence EA : 16S8094
  • 17 nov. 17 2017-11-17

Our client is a major leading Global bank. They are seeking a Security Services Client Manager to work in their Asia Headquarters in Hong Kong.

The following 3 aspects set the context for the client servicing teams operation across products, issue management and sector focus:

1. Client services will cover the entire range of securities services products as below:

- Accounting & Valuation (Book-keeping, production of NAV for funds and portfolio valuation for asset owners)

- Trustee services

- Global custody services  (Settlements, Corporate actions , FX, Cash management, account opening in various markets as HSBC global custody supports clients for investments in 88 markets currently)

- Value added products like Compliance monitoring Performance Measurement (risk analytics/attribution), Middle office services (trade matching, collateral management, securities lending)

2. Day to day operational queries / service issues from clients can pertain to various issues including:

- Custody: Follow up on trade status, corporate action payments/ notifications, execution of FX/ cash management positions, account opening requests in various markets

- A&V: Queries in relation to NAV calculation, expense accruals, delivery of standard and bespoke reports

- Transfer agency: Subscription/ redemption orders processed for the month, KYC status on the underlying investors KYC, timely distribution of reports to investors etc.

3. Candidates will mostly be assigned to focus on a sector or two. Sectors will be:

- Asset Managers sector  - Traditional Funds

- Asset Managers sector  - Alternative Funds

- Insurance sector

- Public sector (includes SWFs, Central Bank and other government entities)

- Banks and Corporates

The Client Services Manager is responsible for the day to day management of strategically important clients. Together, the team will be responsible for providing first line support in respect of operational activities.

Responsible for the day to day enquiry handling and delivery of services agreed with clients within Operating Memorandum/ bespoke service level agreements. To support the overall team’s common goals and work closely with business partners to enhance the service proposition by working on the following guiding objectives:

1. Day to day service governance

2. Knowing our clients

3. Product knowledge & market intelligence

Best Regards,