Digital Product UX and Design Manager - Retail Banking and Wealth Management

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • CDI, Plein-temps
  • HSBC
  • 19 mai 18 2018-05-19

Digital Product UX and Design Manager - Retail Banking and Wealth Management

Some careers open more doors than others.
If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Digital Product UX and Design Manager .

Principal responsibilities

  • The jobholder will interact with multiple Retail Banking and Wealth Management teams at Global, Regional and Country level in order to ensure the most rapid and efficient development of digital requirements and readiness of the business to adopt.
  • Provide digital capabilities to priority markets in Europe and MENA, plus smaller markets within the respective regions.
  • Contribute to digital design leadership on digitally led and non digitally led projects to deliver investment across the in scope markets.
  • Effective user centered design activity will enable targeted business benefit realization over 3 years.
  • Oversee and track usability spend with third parties
  • The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer.
  • Responsible for the definition of the customer experience delivered by the Digital Sales and Servicing journey in Region, integrating the digital journey into a multi channel journey
  • Support and engage with cross functional and market teams with no direct line responsibility for those individuals


Qualifications
Requirements
  • Design graduate
  • Extensive experience of User Centred Design methodology and its practical implementation
  • Experience of technical coaching, motivating and inspiring others to excel
  • Experience of interaction and visual design with a strong understanding of user centered design
  • Expert in best practice when designing for the web
  • Skilled in the use of prototyping tools, flash and rich media
  • Subject Matter Expertise of channel, including technical, commercial, market place and customer considerations.
  • Accomplished in the development of mobile applications and web optimization for mobile devices
  • Innovative, ability to approach things differently or do different things to deliver goals
  • Highly developed communication skills, both written and verbal, to explain complex or technical issues
  • Experience of working with and managing agencies particularly usability testing
  • High levels of resilience and self motivation
  • Good relationship management skills to satisfy a wider range of internal and external customers with conflicting priorities
  • People experience in customer focused organisations.
  • Strong people leadership experience including performance management, team development and a track record in motivating and inspiring others to excel.
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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