- Hong Kong
- CDI, Plein-temps
- Standard Chartered Bank Hong Kong
- 01 oct. 17
Director, Country Technology Management
- Lieu de travail : Hong Kong
- Salaire : Negotiable
- Type de contrat : Plein-temps
Please view Job Description for details.In major countries and regions such as Hong Kong, the services provided by the Group ITO Technology function will be represented by a Country Head of Technology Management (CHTM) whose function is called Country Technology Management (CTM). As ambassador of Group ITO Technology, CHTMs shall report directly into Hong Kong ITO Chief Information Officer, and shall have significant influence across the GT matrix to secure country technology focus.
The CHTM is the one Technology face and voice to country - both in the eyes of country management and the technology community. As a business partner, the CHTM takes primary ownership in country business engagement and communication to influence and drive future technology agenda for country in alignment with Group Technology strategy. Highly proactive and innovative, the CHTM will orchestrate seamless support from all technology players to ensure delivery of the best technology solutions in time, within budget, with least risks and highest service continuity. As a senior leader in the technology team, the CHTM provides local leadership across all teams in the location and will contribute to employee engagement, talent development and performance management.
The CHTM is a highly business facing role which represents Technology in a number of Forums and Committees. One significant responsibility is as a member of the Crisis Management Team for Hong Kong. This team is the management decision maker for Hong Kong in the event of a disaster situation.
The role of this position is to adequately back up CHTM and be able to represent CHTM whenever necessary in the various forums.
Key Roles and Responsibilities
In representing countries to Group ITO Technology, the CHTM shall be seen as a customer . Responsibilities include:
a) Service: Ensuring that PSS and Technology Services address all technology service needs, regardless of type, to comply with any prevailing SLAs and/or reasonable expectations of country businesses. Through Country Service Review Management meetings escalate thematic issues related to Technology services.
b) Service Improvements: Reviewing progress of Group ITO Technology service improvement initiatives for the country, escalating and contributing ideas as appropriate;
c) SLAs: Facilitating the evolution and agreement of balanced business risk and commercial service level agreements between business groups and PSS and Technology Services ;
d) Risk: Ensuring that Group ITO Technology respond to all forms of end-to-end country business technology risk needs , including all audit, local regulatory, compliance, DR, BCP technology component, obsolescence, virus susceptibility and security needs including cyber security requirements. In Hong Kong, this includes the risk assessment of all the client facing eBanking services and the completion of penetration and vulnerability testing conducted by qualified independent parties to comply with local regulatory requirements, and the management and physical custodianship of operating system keys (eg. HSM). Escalate material technology risks to Group ITO Mancom for TORC attention as appropriate.
e) Cost: Influencing Group ITO Technology costs and cost allocations on behalf of countries.
f) Vendors: Ensuring that Group ITO Technology manages all technology vendors for technology services used by Hong Kong (except local desktops). Also ensuring that Group Sourcing leverages via Business CIO team, PSS and Technology Services is optimized for country needs. Provide escalation point for vendor performance/service issues, as required by Business CIO team or PSS / Technology Services.
g) Change Management : Ensuring that the ITO change management process caters for all country change needs, and that any complementary in-country approval processes are confirmed with Technology Services. In approving system changes, CHTM's will act as the 'gatekeeper' of the country's production environment by assessing impact and level of risk as a result of scheduled changes.
h) Projects: For key authorized business technology investments (projects):
i. Ensure they are receiving adequate attention from Business CIO teams and PSS and Technology Services and ensure ITO Technology are aware of key business schedule expectations;
ii. Use country business networking to help Business CIO teams and Change Management team with any up-front project initiation work, understanding high-level business requirements and filtering of demand as necessary;
iii. Oversee project development and rollout to ensure adherence to regulatory requirement including any necessary clearance from regulator and the business readiness for the rollout;
iv. Ensure that countries participate in and support Group-driven technology initiatives;
v. Where necessary, assist Business CIO teams to ensure that project related service issues and recurring operating costs pertinent to the given country are articulated and designed in;
vi. For country rollout of global technology initiatives, agree the optimum country approach, and if required, provide local management/implementation resources and governance.
vii. Engage all levels of Group ITO Technology matrix for issue escalation processes as appropriate;
i) Strategy: Communication of country business strategy and direction to Group ITO Technology and influencing Group ITO Technology to ensure that approved business plans have matching technology investment plans available for business investment committee evaluation.
j) Roadmaps: Influence Group ITO Technology to evolve country/region technology roadmaps for business and infrastructure needs, aiming to minimize country-specific development. The roadmaps will be reviewed with the country businesses on a regular basis to ensure alignment with changing business and market needs.
k) Satisfaction: Gauging business satisfaction with overall Group ITO Technology service on a regular basis. Feedback to be channelled into Group ITO mancom for improvement planning. Also ensuring business awareness of Group ITO Technology plans accordingly.
l) Group ITO Technology Performance: Is a key contributor to performance feedback to Group ITO Technology management for key personnel in country and ensure that such personnel objectives adequately reflect country technology needs. Escalate any material performance management issues or talent development needs to Group ITO management as appropriate.
Qualifications and Skills
- At least 15 years' experience within the financial services industry in Hong Kong
- Excellent Technology and Operations experience in banking or FI
- Strong leadership experience, having managed multiple teams in the past
- Technology background is also an added plus
- Highly competent communicator in English
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