IT Application Support (One-year Contract)

  • Competitive Salary Package
  • Hong Kong
  • Intérim, Plein-temps
  • Bank of Singapore
  • 19 oct. 17 2017-10-19

IT Application Support (One-year Contract)

Responsibilities

  • Responsible to provide day-to-day operation support for all application systems and software for BOS HK, including application installation, support and maintenance, as well as managing vendors in meeting the service delivery targets
  • Responsible to carry out bank-wide and local IT initiatives and projects in HK
  • To coordinate with regional IT teams for the system deployment and enhancement in HK
  • To arrange user testing and training for new and upgraded IT systems
  • To manage activities with IT vendors and relevant parties
  • To perform risk assessment of HK systems and report issues to risk management
  • To participate in regional project deployments, identifying and reporting issues to project teams
  • To troubleshoot technical issues and escalate accordingly to corresponding teams where necessary
  • To work with regional IT team and/or third parties to resolve the issue promptly

Requirement

  • At least 5 years working experience, preferably within a large Financial Institution, managing and providing IT application support for Front and Back office systems
  • Strong technical skill with proficiency in data warehouse concepts and client relationship management.
  • Good understanding of technology risk management framework, as well as Change Management and Incident Management standards.
  • Good understanding of transaction flow and financial products transacted in bank or asset management firm, preferably private bank, with experience in back office systems and application support.
  • Sound knowledge of a broad range of product – equities, FX, fixed income, funds, derivatives.
  • Excellent analytical skills combined with an ability to resolve major incidents independently.
  • Familiar with system risk assessment processes and controls.
  • Experienced in IT project management, user testing and training
  • Good communication skills in written and verbal, with good stakeholder management and interpersonal skills
  • Good command of English and fluency in Mandarin will be a plus
  • Diploma/Degree in Information Technology or equivalent, preferably with an ITIL certification