Senior Manager, Career of Excellence (CEO) Program Business Coach

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • CDI, Plein-temps
  • Manulife Hong Kong
  • 20 mai 18 2018-05-20

Senior Manager, Career of Excellence (CEO) Program Business Coach

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Role Summary

Drive the Career of Excellence & Opportunity (CEO) Program and achieve program's KPIs in building our Premium Agency. The job holder will need to conduct various activities to drive the intake of new agents in the program, deliver coaching sessions for new agents' onboarding, provide various training and support to uplift the productivity of CEO agents contracted under the program.


  • Conduct career seminar on monthly basis or when necessary
  • To be the CEO-ITC class coordinator and ensure the class is conducted smoothly and the content is appropriate. He/she need to coordinate with the training team, speakers from outside and BU. He/she will be the trainer as well when necessary
  • Conduct the one to one and small group PEPs with the CEO advisors monthly for the first 3 contract months
  • Identify potential MDRTs and monitor closely of their progress, conduct extra one to one PEPs when necessary, in order to achieve KPIs of the program
  • Design and coordinate with speakers from outside when necessary
  • Collect feedback from CEO advisors for review of effectiveness of the Skill Builders / Advanced Wealth Management Seminars
  • Communicate with the agency management staff and the district heads/managers about the progress of their CEO advisors and get the feedback from them
  • To form chat groups to keep the advisors and managers being connected and sharing the information
  • Provide feedback to the Company for the program so that the program can achieve the desired business impact
  • Organize specific events for CEO Program such as award presentation, recognition events, recruitment events, business activation events, etc.
  • Administration works and operational duties related the program

  • Degree holder with minimum 10 years' experience in banking/insurance industry
  • Experience in sales, training, agency development or channel sales management would be a definite advantage
  • Professional qualification(s) in financial planning preferred

Knowledge & Skills:
  • Strong ownership in tasks being assigned
  • Flexible and adaptable when dealing with change
  • Good communication, presentation and interpersonal skills
  • Good analytical skill and customer focus
  • Good command of both spoken and written English and Chinese
  • Fluency in Putonghua would be a definite advantage

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers.

Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is committed to supporting a culture of diversity and accessibility across the organization. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.