Service Delivery Manager

  • 40,000 - 50,000
  • Hong Kong Hong Kong Hong Kong HK
  • CDI, Plein-temps
  • Gravitas Recruitment Group
  • 11 juil. 18 2018-07-11

An opportunity has arisen to lead and mentor a small team within a growing financial services company as they embark upon a large transformation. Working with global stakeholders, you will focus on a mix of infrastructure projects and BAU activities. You will be given a clear, relaxed and supportive environment with strong incentive schemes, and the opportunity to manage a growing team at a critical time of change.

 

Responsibilities

Manage IT services in accordance with ITIL processes to ensure robust IT service and standards

Provide on-going service level agreement assessment

Handle change and incident management

Provide preventative measures for system security and performance

Provide guidance and escalation handling to junior team members

 

Requirements

Bachelor’s Degree in Information Technology or similar

Approximately 10 years’ experience in IT infrastructure, security and service delivery

ITIL certification

Strong people and stakeholder management skills, able to work in complex matrix environments

ISO27001 would be a definite advantage

 

For immediate consideration, please send your CV to J.Gibbon@GravitasGroup.com or call Jonathan Gibbon on 3907 0744 for a confidential discussion.