The incumbent will be supporting the Branch’s overall IT operations and system administration in coordination with the Head office overall direction and
Job Description
- Undertake the day to day operation of the mainframe/ mini-computer, in accordance with operating procedures and objectives.
- Ensure that activities comply with internal computer operations procedures.
- Assist with the implementation of changes to operations procedures, processes and hardware, ensuring the changes are implemented as required.
- Maintain a detailed knowledge of the relevant systems, and new systems as they are implemented.
- Provide support to users of the organization’s software and hardware and recognize problems, researches and resolve them.
- Assist with installation and loading of hardware and software; logs PC maintenance calls.
- Responsible for all computer networks within the branch organization.
- Assist in the purchases all infrastructure equipment.
- Assist in the regulatory authority IT requirements.
- Ensure that network operates effectively and efficiently; liaise with contractors and suppliers ensuring that network is maintained.
- Monitor all aspects of system security based on bank security policy.
- Maintain the operational IT service to bank’s desktops, provide a responsive first line support function to answer queries and resolve problems that arise.
- Log all support requests received on the database and update the log details with actions taken as appropriate.
- Resolve faults and respond to requests for advice and assistance, as appropriate.
- Analyse, specify and plan the day to day changes required for the technical infrastructure.
- Refer problems to second line support which cannot be resolved in a timely manner or are likely to exceed the appropriate service level criteria.
- Acquire and maintain current knowledge of relevant products and support policies in order to provide technically accurate solutions.
- Undertake the implementation and routine maintenance of the telecommunications systems within the division/ organization.
- Undertake the implementation and maintenance of PC and host based operational systems within the organization.
- Assist with the evaluation of the designs of new systems and their appropriateness or compatibility with other operational applications and or local regulatory requirement.
- Provide technical input in the implementation of new systems or with the enhancement of present systems, especially where changes to overnight processing or data interfaces are required.
Job Requirements
- University graduate in Computer Science or related degree
- Minimum 3 years’ experience in systems operations/ data centre environments, preferable within banking platforms.
- MCSE certificate (preferred)
- Excellent oral and written communication skills (including report writing) in English; with Arabic, French or applicable local language highly desirable
- Problem shooting and resolution of wide variety of IT related issues.
- Strong coordination and execution skills.
- Training courses in operating systems, operational management, and data centre environments.
- Working knowledge of various IT hardware, applications, networking and related support and maintenance work.
- Able to influence various service providers and vendors to ensure seamless delivery of IT support.
- Strong analytical, problem solving, and decision-making skills.
- Project management skills.
