Job Category: Senior Associate, Fluent in English (Being Native German, Dutch, & or Spanish, Portuguese, is a big advantage)
YOUR ROLE Job Summary The Registration Team performs account set up and static data maintenance on the register of shareholders in line with Luxembourg regulatory requirements. A Registration Senior Associate will be responsible for the distribution of work within the team and will have direct contact with client and investors. He/she will also from time to time verify shareholders new accounts AML/KYC assessment and certain static data maintenance on the register in line with Luxembourg AML/KYC regulatory requirements.
Duties & Responsibilities •Verify from time to time shareholders new accounts AML/KYC assessment and certain static data maintenance on the register in line with Luxembourg AML/KYC regulatory requirements. •Demonstrate the ability to provide leadership and direction in a group environment. •Demonstrate logical, analytical, critical and process thinking to identify, analyse and evaluate complex problems / issues. •Maintains open communication channels. •Initiate problem recovery, correction strategies, procedural and process enhancements; takes concrete steps to prevent and to reduce error reoccurrences in the future. Strongly adhere to existing procedures and controls in place and pro-actively react when foreseeing issues; ensure that procedural/ system changes are updated into the team procedures. •Display good organizational skills in order to meet SLA deadlines and keeps well documented records. •Ensures that checklists, job aids and working procedures are up to date and followed. •Play a supportive role to the Investor Services Managers. •Act as a Registration SME when participating to ad-hoc projects •Acting as a mentor to junior staff and provide coaching under the supervision of the Manager •Excellent administrative, organizational and business support skills, with the ability to multi-task and to work calmly under pressure. •Maintains open communication channels with clients, peers and the Management. •Strongly adhere to existing procedures and controls in place and pro-actively react when foreseeing issues. •Be prepared to achieve and strive to exceed minimum standards in line with KPIs, SLAs & Key Result Areas, both in terms of quality, productivity and accuracy of information given to the customer. •Specific knowledge about shareholder administration and/or AML / KYC would represent a strong asset for this position •Excellent knowledge of the company and interdependencies between Client Services and other business functions •Function at all times as a team player to build a positive atmosphere of co-operation within the department and where all team members are engaged. •Self-motivated, organized and flexible to new ideas •Strong issue resolution skills with a focus on risk controls and add value to the end client experience. •Initiate sharing of ideas, processes, client requirements and knowledge through effective proactive assistance to team members, maintain also adequate documentation for reference.
Reporting Relationships The role will report into a 'Manager'.
Management Scope For those roles with Team Leader responsibilities, the role may involve co-ordination of work within the team. There may be some managerial responsibility delegated from the team manager, however, this is not the main focus of the role.
Strategic Impact •The role will understand and be able to deliver to the team's goals and targets. •The role will understand that these in turn, deliver to the team's strategy. •The role holder will have an awareness of team spend, however they will refer budgetary decisions to the Team Manager.
Candidate Capability Engage People •The role will be required to establish effective collaborative relations with internal colleagues and management team.
Knowledge and Expertise •The role will require a thorough understanding of the business processes relevant to their role and of how these relate to the business processes within the overall team, and good commercial awareness.
YOUR PROFILE Role Scope The role will have gained relevant work experience in the chosen discipline. In some disciplines the role will be part of a graduate scheme and would therefore require a relevant degree or professional qualification. The role will be acting under guided supervision.
Experience & Knowledge •Minimum 3/4 years' experience in banking operation (or financial services industry) preferably in Registration or risk and compliance function •A thorough and methodical approach to problem solving •Demonstrable experience of working accurately and with attention to detail •Excellent communication skills and a sound understanding of the fund administration process •Advanced computing skills (MS Office: Excel, Word, PowerPoint, Access and Outlook...) •Strong client focus
Language(s) •Fluent in English with strong language skills as clear preference •Additional languages (e.g. German, French, Luxembourgish, Italian and/or Spanish) are considered assets.
Risk •Manages risk within their individual role by following set procedures and understands that the impact of such risk may include financial and reputational damage to team. •Demonstrates integrity in making decisions within the framework of their role.
Leadership/Organisational Responsibility •This role will lead by example as a more experienced member of the team, role modelling behaviour and effective task management to newer and less experienced members of the team. This may include work shadowing and informal coaching in relation to specific tasks within the role. •Demonstrates commitment to IFDS Group Values. •Demonstrates commitment to the ACE scheme where relevant.
Personal Impact •Motivates and influences immediate colleagues to a high level of performance to meet immediate team objectives/targets.
Enables Others •Has good understanding of how the work of their team impacts on the work of other teams to successfully achieve objectives of area. Therefore, ensures tasks are completed to a high quality and in a timely manner. •Good communication skills will be required with the ability to exchange ideas and information effectively in a concise and logical way, and be sensitive to audience diversity. •Provides on-the-job training/support to new team members. •May be required to allocate work as a team leader and check on completion and quality of work.
Business Focus •Has a good understanding of procedures, processes and systems within discipline. •Has a basic understanding of the concepts and principles on which the job is based.
Deliver results •Delivers against goals and targets set by team manager within a clear framework. •Able to implement changes to processes within role, as guided by team manager.
Drive Innovation •Good understanding of immediate team goals/targets and ability to suggest improvements to basic processes within role.
From technology and product innovation to corporate responsibility and community development, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people - strengthening markets, building communities and creating opportunities for growth.
We owe that longevity to the commitment, expertise and creativity of our employees. Our continued success depends on our ability to attract and develop the best talent in the industry. That's why we're keenly focused on employee development, corporate citizenship and inclusion.
For us, success comes in the mark we make as an organization - for the industry, our clients, our communities and each other.