Chief Operations Officer, Managing Director

INTERNATIONAL FINANCIAL DATA SERVICES LUXEMBOURG ("IFDSL")

Chief Operations Officer, Managing Director
Permanent Contract

Position Overview:

This key senior appointment, at Managing Director level, is reporting to the Head of International Financial Data Services, Luxembourg. This role will be a member of the Executive Committee, the successful candidate will :

• Manage day-to-day Transfer Agency Operations with the support of the operational and client servicing functional heads working in a complex global model with a range of outsource partners
• Ensure continuous, high quality service and delivery to our clients, in line with the client operating models and Service Level Agreements.
• Develop and implement procedures, aligned to regulation and corporate policy, that allow operations to run in a controlled manner within our risk appetite parameters
• Contribute to the design and execution of operational strategy and transformational change at IFDS.
• Act as the primary point of escalation and owner for all operational activities

Main Responsibilities :
LEADERSHIP

• Lead by example, solution driven mindset, open to change
• Demonstrates commitment to the IFDSL strategic goals
• Models active corporate citizenship through involvement in DEI, CSR and Employee Engagement activities
• Partner with IFDS locations, stakeholders and shareholders to achieve desired results
• Challenge existing situations and negotiates/influences to reach an acceptable outcome
• Lead and contribute to operational, client, risk, audit and regulatory meetings

CLIENT AND STAKEHOLDER RELATIONSHIPS

• Take ownership for delivering business and client objectives
• Obtain a very good understanding of clients / business trends such that the role holder is able to advise and consult with clients on new trends, regulations or areas of concern
• Build strong relationships with clients. Listen to client feedback and requirements towards finding solutions or consensus
• Maintain strong and effective relationships with global operating partners and with key shareholder contacts

PEOPLE

• Motivates and influences Managers and Team to deliver high level of performance while still managing risk
• Inspire and empower others to maximize performance which contributes to the overall business strategy. Objectively monitor team results and drive corrections or changes as needed
• Promote and provide opportunities for her/his team to develop professional skills

COMMUNICATION

• Adapt communication (verbal / written) to audience. Be clear, concise, concrete and build appropriate argumentation when required.
• Provide continuous, proactive and constructive feedback to managers and more senior colleagues
• Communicates well and often. Encourages open and honest feedback from all levels. Enable transparency and ensure all appropriate information is cascaded down

CHANGE MANAGEMENT

• Identify and promote the need for change. Look for ways to improve efficiency

• Partner with others inside and outside the local organization to deliver change
• Ensure participation in the completion and implementation of companywide projects as required and leads local team initiatives. Help to remove barriers and communicate needs to project
• Create an environment that is flexible and adaptable and is a champion of change

Required Competencies

• Graduate with related degree (preferably in a Finance, Economics, Business)
• Extensive work experience in a Senior Management role within the financial sector, (min of 15 years' experience in fund industry)
• Experience in the mutual fund industry is critical, with deep understanding of the applicable regulation and industry practices

• Very strong verbal and written communication skills, as well as high level of confidence interacting with senior business professionals

• Strong interpersonal and organizational skills including good decision making, multi-tasking abilities, initiative, follow-through and the ability to work autonomously

• Team player with ability to evidence leadership, credibility, and build consensus
• Ability to engage internal stakeholders across a number of different functional departments
• Strong presentation and public speaking skills

• Customer Service orientation, with a proven ability to work with clients/customers and internal groups
• Ability to manage stressful situations
• Strong quantitative, analytical and problem solving/troubleshooting skills
• Demonstrated ability to innovate and develop new proposals

• Ability to manage direct and indirect reports making up a virtual team

• Fluent English language skills. French, German or Luxembourgish is considered an asset.

About our Company

IFDS, established in 2007, is a market leader in Transfer Agency Services committed to providing high quality services and technology to our clients, with European offices in Dublin and Luxembourg. IFDSL is owned equally by SS&C Technologies Holdings, Inc. and State Street Bank Corporation.

IFDSL services and supports a diverse range of products across multiple fund domicile on behalf global Asset Managers. Our unique set up provides the expertise, scale, technology and strategic support and partnership to our clients. We are deeply involved, with the support of our Shareholders, in the evolution of our Industry, towards more Innovation and Digital transformation.

IFDS Luxembourg currently services a total of €1,100 billion AUM for some of the most sophisticated and demanding asset managers in the industry. Our footprint is Luxembourg is about 320 people and we have more than 700 people globally supporting our Luxembourg businesses.

Our Mission and Values :
Our mission is to 'build great experiences for our clients, their customers and our employees'.
This is achieved through our values of 'PACE & L' : Professional, Accountable, Client Focused, Excellence and Leadership.