Client Services Manager

We are proud to be working with one of the largest custodian banks in the world who are currently seeking a Client Services Manager to ne the main point of contact between Clients and Transfer Agency. 

Responsibilities

• Main point of contact between Clients and Transfer Agency.
• Take ownership to service a group of Clients assigned.
• Respond and resolve Client and Partners requests accurately and timely.
• Ensure excellence in the quality of the outgoing communications and that all e-mail requests are acknowledged or answered by end of business day.
• Facilitate review and update of Service Level Agreements, Trailer Fee Agreements and Operating Memorandum for all TA activities.
• Review and coordinate prospectus amendments.
• Prepare KPI reports, Service Review packs and Board packs and represent Client Service Management at Client meetings.
• Facilitate completion of Due Diligence Questionnaires for all TA activities. Coordinate TA Partners attendance to Client Due Diligence onsite visit.
• Provide auditors with the requested documentation or samples to perform testing for Client Service related activities.
• Ensure remedial actions are implemented and closed timely.
• Maintain up to date Client Matrix and Reporting Matrix.
• Review and update Client Servicing procedures.

Experience

• Several years’ experience in a client servicing role, preferable in Transfer Agency or a similar function
• Fluency in English (written and spoken) is essential. An additional language is advantageous
• MFGI (MultiFunds) and EXP-AG is an advantage
• Team player
• Attention to details and focus on quality
• Strong analytical skills
• Sound knowledge of financial markets 
• Dynamic and flexible
• Effective verbal reasoning and numeric skills (Essential)

The role is offering a 12 months contract – rolling – flexible work environment and 37.5 working hours/week – great work/life balance