As a SIX Customer Support Agent, you are in a central position to significantly influence the service experience of our customers located in Luxembourg and globally. Together with your local and global colleagues, you ensure that our customers receive high-quality, competent and timely support regarding our data, products and services.
What You Will Do • support and manage the operational relationship with our customers • provide high quality and timely responses to customer requests, ensuring proper end-to-end request handling • conduct root cause analysis of customer issues, detect patterns to problems and engage in their sustainable resolution • as part of our global network, support follow-the-sun customers and ensure continuity in our customer incident communication • support business growth by engaging with new customers, products, services and SIX initiatives
What You Bring • background in customer support in a similar field or by working at a data vendor, customer buyside, bank or custodian • understanding of various financial data asset classes and enthusiasm to learn about financial markets, data and technical issues around the SIX products and services • interest in continuous learning and development to ensure service excellence and (technical) support across our global product and data portfolio • possess an analytical, investigative and solution-driven mindset • strong customer orientation, excellent communication and presentation skills (oral & written English). German/French/Dutch is an advantage
If you have any questions, please call Anthony Mills at +44 207 550 5407 .
For this vacancy we only accept direct applications.
Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.
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