Trouvez votre emploi idéal
Espace Recruteurs

Customer Support Agent

SIX Group Services Luxembourg
Mise en ligne il y a 2 mois CDI Competitive
Leudelange | 100 | Reference 5916

As a SIX Customer Support Agent, you are in a central position to significantly influence the service experience of our customers located in Luxembourg and globally. Together with your local and global colleagues, you ensure that our customers receive high-quality, competent and timely support regarding our data, products and services.

What You Will Do
• support and manage the operational relationship with our customers
• provide high quality and timely responses to customer requests, ensuring proper end-to-end request handling
• conduct root cause analysis of customer issues, detect patterns to problems and engage in their sustainable resolution
• as part of our global network, support follow-the-sun customers and ensure continuity in our customer incident communication
• support business growth by engaging with new customers, products, services and SIX initiatives

What You Bring
• background in customer support in a similar field or by working at a data vendor, customer buyside, bank or custodian
• understanding of various financial data asset classes and enthusiasm to learn about financial markets, data and technical issues around the SIX products and services
• interest in continuous learning and development to ensure service excellence and (technical) support across our global product and data portfolio
• possess an analytical, investigative and solution-driven mindset
• strong customer orientation, excellent communication and presentation skills (oral & written English). German/French/Dutch is an advantage

If you have any questions, please call Anthony Mills at +44 207 550 5407 .

For this vacancy we only accept direct applications.

Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.

Référence  5916

Donnez un nouvel élan à votre carrière

Trouvez des milliers d'opportunités emploi en vous inscrivant sur eFinancialCareers dès aujourd'hui.
Offres recommandées
Banque Pictet & Cie (Europe) AG, succursale de Luxembourg
Client Relationship Officer
Banque Pictet & Cie (Europe) AG, succursale de Luxembourg
Luxembourg
DO Recruitment Advisors
CLIENT SERVICING OFFICER (M/F)
DO Recruitment Advisors
Luxembourg
DO Recruitment Advisors
BRANCH MANAGER (M/F)
DO Recruitment Advisors
Luxembourg
Finegan Luxembourg
Analyste KYC
Finegan Luxembourg
Luxembourg
DO Recruitment Advisors
BRANCH MANAGER (M/F)
DO Recruitment Advisors
Luxembourg