Service Level Manager

Are you ready for a new project?

Do you want to join one of the most important European Exchange groups?

This is your opportunity

The Service Level Manager has the functional oversight for all aspects of defining and managing service metrics. He/she is a functional expert in the analysis, interpretation, and presentation of performance measures to enable senior leadership to understand process performance, report progress against targets (SLAs), and proactively manage goal delivery in alignment with the performance expectations of the organization. The Service Level Manager utilizes operational performance data to characterize opportunities for improvement and works in partnership with senior leaders and operational groups to drive process optimization and efficiency.

Tasks and responsibilities

Responsible for assembling project plans and teamwork assignments

Monitoring work efforts on a daily basis

Identifying resource needs

Performing quality review

Responsible for tracking key project milestones

Adjusting project plans and/or resources to meet the needs of customers.

Coordinates communication with all areas of the enterprise that impacts the scope

Skills and Experience

Extensive knowledge and expertise in the use of project management methodologies and tools,

Resource management practices and change management techniques

Good communication skills are a must

We want to hear from you! Competitive rates!