Business Transformation Analyst (Manager)

  • Competitive
  • Kuala Lumpur, Federal Territory, Malaysia Kuala Lumpur Federal Territory MY
  • CDI, Plein-temps
  • OCBC Bank (Malaysia) Berhad
  • 19 juil. 18 2018-07-19

Business Transformation Analyst (Manager)

This person is responsible to manage & support capability building projects and system enhancements for ROME (Account Opening) and CRUISE (CRM) platform. Responsibilities include developing user requirements, test plans and test scripts and performing User Acceptance Test (UAT). This position is also responsible to provide system support (production issues) and to ensure the system usage is optimal by branch users.

  • To compile and consolidate regulatory report (ePCMCG) and Payment reports.
  • To independently manage system enhancements to meet business requirements within the specified timeline
  • Prepare relevant documentation comprising of business user requirements, test plans, scripts and conduct user testing, training, and development of user guides.
  • Other project management tasks include:
    - Assignment of tasks, monitoring and reporting of progress status.
    - Controlling scope, timeline and budget.
    - Seeking buy-in from stakeholders in other departments
This position is also responsible to support existing services available on Online Banking platforms and continuously strive towards improving the customer experience online.

Qualifications
  • Graduate with degree in IT, Multimedia, Business Administration or related subjects
  • Business analyst with ability to understand, improve & capture requirements
  • Technology savvy with keen interest to build and enhance the online banking experience
  • Experience in banking and project management, especially on IT related projects will be an advantage
  • Good communication, influencing and analytical skills