• Competitive
  • Kuala Lumpur, Federal Territory, Malaysia
  • CDI, Plein-temps
  • Citigroup Transaction Services (M) Sdn Bhd
  • 2018-07-22

CTSM MY KL CSC SSO Operation Billing Unit

CTSM MY KL CSC SSO Operation Billing Unit

  • Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur
  • Education: Associate's Degree/College Diploma
  • Job Function: Operations
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18034152


Description

Job purpose:
  • Performing end-to-end Custody Billing, Fund Admin Billing and Statement Rendition
Key responsibilities and accountabilities:
  • Perform end to end Custody Billing, Fund Admin Billing and Statement Rendition processes assigned to within the specified SLA
  • Ensuring all processes are correctly executed, adherence to all control functions and delivers according to schedule and cut off time
  • Ensuring all special/exceptional requirements are met and adhered to
  • Ability to travel as required by job scope (Statement Rendition) and performing quality check on process performed by vendor 
  • Ability to learn and switch from team to team within Billing Department and providing support to other team
  • Ability to lead team member to manage day to day operations/projects when required
  • Ability to communicate effectively and provide guidance to branches to ensure smooth operations and service delivery
  • To handle MIS reporting
  • To proactively review, initiate, implement and streamline process relating to controls, productivity and regional service enhancements including workflow and procedures
  • To participate in system testing and client testing to implement global strategy and business needs
  • To work with Customer Service Officer and Internal Parties within SFS to investigate and resolve customer queries and issues ensuring customer satisfactions 
  • Ensure DCFC requirements are met at respective intervals
  • Ensure effective controls and compliance
  • Adhere to corporate policies and participate in self assessment, quality reviews and audit and recommend solutions for potential risks and issues


Qualifications

Job purpose:
  • Performing end-to-end Custody Billing, Fund Admin Billing and Statement Rendition
Key responsibilities and accountabilities:
  • Perform end to end Custody Billing, Fund Admin Billing and Statement Rendition processes assigned to within the specified SLA
  • Ensuring all processes are correctly executed, adherence to all control functions and delivers according to schedule and cut off time
  • Ensuring all special/exceptional requirements are met and adhered to
  • Ability to travel as required by job scope (Statement Rendition) and performing quality check on process performed by vendor 
  • Ability to learn and switch from team to team within Billing Department and providing support to other team
  • Ability to lead team member to manage day to day operations/projects when required
  • Ability to communicate effectively and provide guidance to branches to ensure smooth operations and service delivery
  • To handle MIS reporting
  • To proactively review, initiate, implement and streamline process relating to controls, productivity and regional service enhancements including workflow and procedures
  • To participate in system testing and client testing to implement global strategy and business needs
  • To work with Customer Service Officer and Internal Parties within SFS to investigate and resolve customer queries and issues ensuring customer satisfactions 
  • Ensure DCFC requirements are met at respective intervals
  • Ensure effective controls and compliance
  • Adhere to corporate policies and participate in self assessment, quality reviews and audit and recommend solutions for potential risks and issues
Kuala Lumpur, Federal Territory, Malaysia Kuala Lumpur Federal Territory MY