• Competitive
  • Kuala Lumpur, Federal Territory, Malaysia
  • CDI, Plein-temps
  • Citibank Berhad
  • 17 mars 18

Citibank Berhad KL - SME Head

Citibank Berhad KL - SME Head

  • Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur
  • Education: Bachelor's Degree
  • Job Function: Sales
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 25 % of the Time
  • Job ID: 18009625


  • Malaysia is one of CCB Asia's growth franchises.  The SME segment in the country consists of about 400 borrowing and non-borrowing customers, representing a credit portfolio of more than $100MM.   The segment is staffed by a team of eight Relationship Managers and associates
  • Citi's Commercial Bank embodies our unique purpose as the global bank of choice for mid-sized, trade-oriented companies who see us as trusted thought partners that bring client-centric solutions for long-term growth and pave the way for our clients to reach across borders and achieve their global vision
Key Competencies:
  • Relationship Management:
    • Engages with clients on a regular basis to discuss their strategic requirements and growth plans
    • Develops strong rapport with key decision makers in client relationships; viewed as a trusted advisor by most clients for offering holistic and creative ideas
    • Leverages seniors and internal partners to further dialogue and gain client mindshare
    • Replicates and creates innovative solutions for clients
    • Optimizes risk, return and resources in all client transactions
  • Product Management
    • Demonstrates expert level knowledge of Citi products
    • Using strong product knowledge, directs team efforts to effectively engage product partners for client meetings and challenges them to provide the best solutions for clients
    • Encourages the team to enhance their knowledge of the market/industry to drive client dialogue and propose product solutions that leverage Citi's competitive edge
  • Risk Management
    • Is seen as the Subject Matter Expert by the team and clients on Citi's risk policies and processes
    • Guides the team and coaches them on all risk management policies, processes and execution
    • Provides guidance and training to the team during client interactions, greenlight discussions
    • and reviews of the credit process
    • Demonstrates full accountability for performance and success of the client portfolio
  • Personal Effectiveness
    • Sets business plans, strategic goals for self and the team and partners with them to define a vision for the unit/area
    • Expresses ideas in a confident, organized and articulate manner
    • Demonstrates objectivity when resolving conflicts among team members and with other areas, by facilitating open dialogues and ensuring all perspectives are considered
  • Forward Compatibility/Change Management
    • Creates an organization that enables change; anticipates and removes barriers that may impair results
    • Inspires innovation and creativity among the team by continuously challenging them to seek new and better ways of doing things while staying focused on delivering results purpose/direction, and keep focus during uncertainty
  • Leadership and Partnership
    • Holds self and team accountable for coaching, providing feedback and recognizing and rewarding based on performance
    • Inspires the team to exceed expectations and achieve remarkable results
    • Exemplifies personal growth, self-awareness, and openness to feedback
Key Responsibilities:
  • Work with the CCB country Business Head and the Regional SME Head to set targets, define the business value proposition and execute on the immediate to mid-term strategy to meet and exceed Plan
  • Drive and be accountable for how the SME business segment performs on all economic and other metrics as defined in the performance scorecards
  • Provide oversight and guidance to the Relationship Management team on sales practices, credit policies and products to enable them to meet business goals in an ethical and sustainable way
  • Nurtures and builds future talent for the business by dedicating time to mentor and coach the Relationship Managers
  • Ensures that we deliver a remarkable experience to clients across all touch points by partnering with Product, Operations and other functional partners


Qualification Requirements:
  • Undergraduate business degree (BS/BA) or equivalent experience; advanced degree preferred
  • Minimum of 10 years relevant banking experience, with an in-depth knowledge of all aspects of commercial banking and a demonstrated increased level of responsibility
  • Applicants with prior experience in the SME segment will be preferred
  • Minimum of 5-7 years of commercial credit decision making authority, minimum intermediate level credit skills with the capability to demonstrate advanced level credit skills to be appointed a senior credit officer
  • Proven track record of successfully managing and leading teams
Kuala Lumpur, Federal Territory, Malaysia Kuala Lumpur Federal Territory MY