Client Service Officer (12 Months Contract)

  • Competitive
  • Kuala Lumpur, Federal Territory, Malaysia
  • CDI, Plein-temps
  • Standard Chartered Bank Malaysia Berhad
  • 19 oct. 17 2017-10-19

Client Service Officer (12 Months Contract)

Client Service

  • Primary point of contact for external clients for professional advice, enquiries, complaints, resolving of discrepancies and transactional errors
  • Provide the highest standard of customer service in response to client enquiries and complaints, so as to create improved, lasting relationships with our clients
  • Responsible for client satisfaction with service arrangements and delivery
  • Work with internal stakeholders for service requirements, enquiries, and instructions
  • Responsible for effective service recovery process for complaints
  • Maintain a professional SCB image through all interactions with clients
  • Continually identify opportunities to improve client efficiency / performance, through e.g. optimising channel usage, identifying service improvements, product solutions, and cross-sell opportunities

Risk & Control
  • Comply with the process for customer identification
  • Comply with applicable Money Laundering Prevention Procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager.
  • Adhere to policies including escalation and compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations

Qualifications and Skills

  • Minimum Diploma holder with 1 to 2 years of relevant working exprience. Fresh graduates are encouraged to apply if you are ambitious and a goal getter.
  • Fluent in English and Malay. Proficiency in other languages are not a must but it will be an added advantage.
  • A team player who can work as a team and able to consistently deliver high quality work to clients.

Diversity and Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.