GTRF Client Service Manager

  • Competitive
  • Kuala Lumpur, Federal Territory, Malaysia
  • CDI, Plein-temps
  • HSBC Bank (M) Berhad
  • 23 nov. 17 2017-11-23

GTRF Client Service Manager

Some careers grow faster than others.

If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

HSBC Global Trade and Receivables Finance is committed to helping companies of all sizes from every part of the world grow their business across borders. Offering a comprehensive range of forward-thinking supply chain and traditional trade solutions, the business has been repeatedly recognised by the industry's most prominent publications and associations with numerous awards for its strength in combining innovation and service excellence with end-to-end customer solutions.

We are currently seeking an experienced professional to join this team in the role of GTRF Client Service Manager I.

Responsibilities:

  • Provide proactive service to clients by conducting reviews with clients and recommend improvement solutions.
  • Demonstrate understanding of clients' needs, an in-depth understanding of Trade and knowledge of market best practice in HSBC Malaysia and ASP.
  • Contribute to GTRF revenue by assisting with client account planning and cross-selling.
    • Provide Client Service Proposition to GTRF Premium Clients and take responsibility for the portfolio and relationship management of GTRF Premium clients.
  • Drive client satisfaction and act as an escalation point for all clients under his/her management.
  • Act as a role model to all staff on the provision of excellent client service.
  • Manage and guide the Assistant Managers on portfolio and relationship management and on how to effectively manage their teams
  • Encourage continuous learning and growth and establish Career Development for Assistant Managers.
  • Contribute to the continued growth, development and improvement of GTRF Premium Client Service.
  • Conduct service reviews and identify operational/service improvement areas.
  • Manage operating systems and processes to ensure optimal service availability.



Qualifications
Skills/Attributes:

  • Excellent knowledge and experience in trade and customer service is essential.
  • High commitment to service and cross-selling excellence and a passion for serving customers.
  • At least 5-10 years of experience at supervisory level.
  • Strong interpersonal, influencing and communication skills.
  • Strong relationship-building skills.