Manager, Credit Card & Unsecured Loan Information Management

  • Competitive
  • Kuala Lumpur, Federal Territory, Malaysia
  • CDI, Plein-temps
  • Hong Leong Bank Berhad
  • 18 janv. 18 2018-01-18

Manager, Credit Card & Unsecured Loan Information Management

HLB is embarking on a comprehensive multi-year regional BIG DATA and Analytics transformational journey encompassing products, channels and services across the different markets. We are looking for a team leader to lead the Information Management Team for credit card and unsecured loans. This team works very closely with the Product and Finance Teams and is responsible for preparing and delivering business reports, managing all business requests and campaign fulfilment.

Functional Responsibilities

  • Manage the team on the preparation of business reports and dashboards and ensure accurate reporting and timely delivery of all standard reporting and MIS requirements. Develop and provide trend reports, performance dashboards and MIS statistics to product managers and senior managers.
  • Continuously look for opportunities to streamline reports and MIS requirements to improve the team's efficiency and productivity.
· Coordinate key initiatives and manage business relationships with key business partners in Product, Credit, Operations and Finance.
· Manage operational campaigns including preparation of leads, champion-challenger pilots, tracking campaign response, conducting post campaign analysis with recommendations for continuous improvement.
· Manage the requests coming from the business and other support functions and ensure SLA is met at all times.
· Participate in the development and application of scorecards, pricing elasticity models, propensity models, CHAID analysis, cluster and regression statistical tools on different initiatives.
  • Train team members as needed on analytic processes, tools and problem solving.
  • The team works very closely with the Product and Finance Teams and is responsible for coming up with analytics insights and solutions to grow the portfolio profitably and increase the market share. It is involved through key phases of the entire cycle from acquisition to cross sell and servicing
Project execution
  • To work with vendor, IT, PMO, and other stakeholders to ensure effective successful implementation of project.

  • Minimum 10 years experience in Credit, Marketing or CRM
  • Strong quantitative skills required including academic background in mathematics, statistics, business management, economics, engineering or other similar discipline.
  • Prior experience in managing a small or medium sized team of analysts is preferred.
  • Strong project management skills and ability to prioritize work-streams effectively
  • Proficient in SAS Programming, Enterprise Guide, SQL and MS Excel and Datawarehouse
  • Strong analytical skills, highly numerate and proactive