Marketing Manager Research & Customer Insight

  • Competitive
  • Kuala Lumpur, Federal Territory, Malaysia Kuala Lumpur Federal Territory MY
  • CDI, Plein-temps
  • HSBC Bank (M) Berhad
  • 20 juil. 18 2018-07-20

Marketing Manager Research & Customer Insight

Some careers grow faster than others.

If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Retail Banking and Wealth Management leverages HSBC's global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.

We are currently seeking an experienced professional to join this team in the role of Marketing Manager Research and Customer Insight.

Principal Responsibilities

  • To support the business in the area of preparation and managing Research projects commissioned by various stakeholders local, regional or global, ensuring that the right methodology and process is used and that the business is equipped to form decisions and directions.
  • To provide decision support to the product owners in terms of methodology.
  • To support and work with Product team and marketers to derive insights on Customers from analysis and synthesis of the right market research data together with other information to provide understanding, opportunity identification and springboards for action.
  • To be responsible to continuously improve and monitor data integrity of internal data by planning, implementing and managing data integrity activities.
  • To support the marketing function in the area of marketing planning, budgets and reporting.
  • Take lead in understanding and providing input to the marketing team on media and competitive landscape thru the analysis of AdEx (advertising expenditure) and understanding of consumer media consumption habits.
  • Maintain and ensure due observance of HSBC Internal Control Standards, including the timely implementation of recommendations made by internal/external auditors and external regulators.

  • A Bachelor's degree in related discipline is required.
  • At least 5 years of backgorund in research & customer insight generation.
  • Experience in banking industry would be ideal.
  • Experience in marketing campaign management will be an added advantage.
  • Hands on, a self-starter, self-motivator and a strong team player who is able to network across different departments.
  • Ability to work in presurrised environment and manage continually changing priorities effectively.
  • Strong management, planning, financial, leadership, motivational, project management and communications skills.
  • Strong communication and interpersonal skills to a wide range of individual and group.