Branch Sales & Service Manager Branch Sales & Service Manager …

Standard Chartered Bank Malaysia Berhad
à Miri, Balingian, Malaysia
CDI, Plein-temps
Soyez parmi les premiers à postuler
Standard Chartered Bank Malaysia Berhad
à Miri, Balingian, Malaysia
CDI, Plein-temps
Soyez parmi les premiers à postuler
Branch Sales & Service Manager
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

Job Purpose

Inbound NTB/ETB sales
  • To proactively address walk-in NTB clients (any segment) sales needs; Pull generated from ATL/online, catchment campaigns, word of mouth.
  • Activate NTB clients, and set up and educate clients on remote channel usage i.e: online, Client Centre, ATM; Hand over client to Priority or Business Banking Team if required.
  • To proactively upgrade and convert ETB PsB clients to qualified Priority Banking client via AUM top up
Inbound ETB Service-To-Sales
  • To proactively address walk-in ETB clients (any segment) sales needs (may be from Service to Sales); Service client on initial request and broaden to Next Best Conversation based on ETB analytics.
  • Direct and educate walk-in clients to use self-serve channels, and handle service requests via low-counters where requested by clients, actively seek Service to Sales opportunities.

The Role Responsibilities

Deepening Activities

Listen, explain & sell (in person)
  • Understand needs of walk-in clients by actively providing quality, efficient after sales services.
  • Proactively explain respective banking proposition that fits Clients Ingoing Needs/anchor products, e.g: CASA, Mortgage, CC, BC CASA.
  • Proactively refer for specialised needs; e.g: simple wealth products.
Deep sell (in person)
  • To maximise cross sell opportunities by immediately broaden the conversation to include fuller bundle
  • Actively refer to Business Banking Acquiring Team for BC lending needs, e.g: debit & credit card (individual)
Prepare, set up, & activate
  • Ensure required documents are available when in need by :
  • Compiling required documents
  • Conduct CDD
  • Opening of new account / activate products
  • Tag clients to the right segment.
  • Refer respective business clients to BC Banking Team and Affluent to Priority Banking Team.
  • Actively fulfil basic service need and pass on rest to Client Centre or CSM.

Our Ideal Candidate

Skill requirements

Product broadening
  • Basic banking products knowledge - CASA, Mortgage, PL, Credit Cards & Simple Wealth
  • Market and competition knowledge
Client engagement
  • Closing deals
  • Ability to drive and manage client interaction
  • Good communication & presentation skills
  • Negotiation and objection handling
  • Client training on digital solutions
Journey completion
  • Discipline and good time management to handle client needs
  • Ability to solve problems and close issues without handing over
  • Strong analytical ability
  • Understanding of CDD principles
  • Interpersonal and complaint handling skills
  • Bank's product knowledge
  • Understanding of policies and procedures
  • ABM rules / Bank Negara FEA regulations
  • Branch Operations Manual (WEBOM) /MIC/ group circulars/bank policy and tariff of charges

Apply now to join the Bank for those with big career ambitions.