Associate / Analyst, Wintel System Administrator, Technology Services, Technology and Operations

  • Competitive
  • Singapour, Singapore
  • CDI, Plein-temps
  • DBS Bank Limited
  • 20 oct. 17 2017-10-20

See job description for details




Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.


Responsibilities


High Level:

  • Perform Security Health Check of Windows servers and other compliance.
  • Perform timely Patch management as per the Schedule.
  • Perform Change Management as per the process.
  • Support to all BAU [Business as usual] calls.
  • Support to raising & implementing including the Patch management CRs in the Wintel infrastructure.
  • Daily BAU L3 Calls Support on Windows 2008 and 2012 Server Family infrastructure.

Detailed Activities:-
  • Windows OS & Citrix Incident/Production Management
  • Installing, Configuring and Hardening of Windows 2008 / 2012 Servers
  • Installing, Configuring and Managing Citrix .
  • RAID Configurations and Disk management utilities tools.
  • Perform Security Health Check of Windows servers and other compliance related activities.
  • Coordinating with different lines of services with SLA.
  • 3rd party vendor coordination for visit and troubleshooting
  • Controlled shutdown and restart of services and dependencies
  • Console operations - verify system availability
  • Monthly check of assets against CMDB
  • Daily Operating System alert handling and response
  • Quarterly / half yearly password maintenance and scheduling
  • Ticket Status Check and Update
  • Respond to False Positive Alerts
  • Incident Escalation and Progress Monitoring
  • Handling Sev1 Incidents reported by automated alerts
  • Handling Sev2 Incidents reported by automated alerts
  • Handling Sev3 Incidents reported by automated alerts
  • Handling Sev1 Incidents reported by Users
  • Handling Sev2 Incidents reported by Users
  • Handling Sev3 Incidents reported by Users
  • Monitoring of DNS Resolution
  • Management investigation of User complaints
  • Maintenance and review of operating system admin accounts
  • Maintenance and review of application admin accounts
  • Maintenance of Hardware Monitoring Agents
  • Escalation of Hardware Alerts to onsite maintenance
  • Controlled Reboot of Server for hardware repair / replace
  • Deployment and Maintenance of Backup Agent Software
  • Log and Plan Procurement Request
  • Install of OS, Tooling, Backup Software, system management components
  • Creation of application admin accounts (if more than 10)
  • Maintenance and review of application admin accounts (if more than 10)
  • Create file system
  • Delete file system
  • Modify file system
  • Administrative User Account Reviews

Patching
  • Perform timely Patch management as per the Schedule.
  • Deployment of Monthly MS Fixes / Patches
  • Controlled Reboot of all systems after patch application
  • Removal of Patches if issues occur
  • OS software installation of non-mandatory patches and service packs

Change Management
  • Perform Change Management as per the process.
  • Change Raising to facilitate incident resolution
  • Change Raising to facilitate Problem resolution
  • Change Review and Monitoring
  • Change Management Reporting
  • Change Review and Monitoring

Problem Management
  • Responsible for preparing RCA document for Severity 1 & Severity 2 calls.
  • Trend analysis of Capacity report
  • Trend analysis of availability report
  • Problem Management and RCA
  • Trend analysis of tickets and recommendation of improvement
  • Identifying problem areas and finding out ways to reduce that

Documentation
  • Documenting the changes in change management.
  • Document the Incident Report in Incident Management Tools
  • Creating and updation of technical documentation


Antivirus
  • Antivirus management
  • Epo administration
  • Initiate Outbreak co-ordination team
  • Troubleshooting of Antivirus Definitions
  • Resolution of out of date Pattern files
  • Cleaning, deleting and Quarantining affected files
  • Management of Performance Monitoring Alerts (false positive)
  • Monitoring and Logging for Security violations

Reporting
  • Bi-annual capacity report generation
  • Reporting on outstanding Problem Records
  • Generation of Monthly Service Level Report
  • Generation of Monthly Patch Report


Requirements
  • Good understanding of Operating System infrastructures (And / Or relevant Application specific infrastructure as appropriate)
  • Experience of client/server and enterprise environments
  • Ability to structure and draft technical documentation
  • ITIL Certified or a strong working knowledge of ITIL Incident, Problem and Change Management disciplines
  • Customer relationship development and influencing skills
  • Ability to work under pressure and remain decisive.
  • Should be able to train junior team members
  • Vmware certification or knowledge will be an added advantage
  • Citrix certification or knowledge will be an added advantage
  • Microsoft certification preferred


Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.