Business Technology Head (Credit Cards) - Retail / Consumer Banking (Director)

  • Up to SGD350K+ High Bonus
  • Singapour, Singapore
  • CDI, Plein-temps
  • Kaskal Executive
  • 20 oct. 17 2017-10-20

Our client is looking for a new senior hire to drive and redefine T&O capabilities for their Retail Banking (Credit Card) business. This is an exciting role which is business focus and requires a strong change mindset

Job Objectives

  1. Manage Group Technology and Operations relationship with key stakeholders of designated business units across Singapore and overseas subsidiaries/branches.
  2. Be a trusted business partner who can pro-actively identify business challenges, propose ‘fit for purpose’solutions and initiate delivery.
  3. Support the respective business by defining, developing and delivering holistic T&Ocapabilities into the business in a way that is sensitive to, and compatible with the business priorities.

 

Key Responsibilities         

 

  1. Stakeholder Relationship Management
    1. Acts as a single point of contact (trusted advisor) for senior stakeholders and influencers.
    2. Supports effective business change by building relationships with business leaders, technology and operational business partners.

 

  1. Change Implementation Planning & Management
    1. Anticipate the business challenges, objectives of theT&O initiatives to be undertaken, high level budgets and success criteria.
    2. Undertake scoping and evaluation of new initiatives. Defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation.
    3. Ensures that there is a business perspective on how the new operations and technical capabilities will be delivered to the business.
    4. Initiate the implementation plan for Group T&O projects. This will include all the activities that the business needs to do to prepare for new operation process and technical components.
    5. Spot potential problems, recognize the risk impact and propose risk mitigation strategies.

 

  1. Managing RUN
    1. Manage the communication and regular updates to business stakeholders on production incidents and problems impacting customer and business operations
    2. Lead the regular review with business on system stability, responsiveness, production incident, problem tickets including identification of root cause.
    3. Track for continuous improvement. Ensure early identification and resolution of challenges impacting BAU systems.

 

  1. Sustainable Improvements
  1. Build a sustainable process for measuring benefits to ensure T&O resources are aligned to business initiatives which provide the highest ROI.

 

Requirements

  1. Excellent stakeholder management and communication skills.
  2. Strategic forward thinking approach to challenges with outstanding influencing, negotiating and persuasion skills
  3. Passionate, diligent individual with ability to thrive in ambiguity
  4. Resourceful team player
  5. Strong quantitative, analytical, problem solving and process design skills that can translate analysis into actions that meet business objectives
  6. Understanding of technology and operational processes across functions / departments in the bank/market.
  7. Experience in scoping and evaluation – Defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation
  8. Bachelor’s degree in engineering/ business/ finance or equivalent
  9. Minimum 10 years of relevant banking experience

 Candidates who has experience as a Business Manager ( specifically facing off business for Technology) or in depth experience in Credit Card operations will be preferred. 

Candidates who fit the above criteria may send a word formatted CV directly to joyce.lim@kaskal-executive.com

 

Joyce Lim

Reg No.R1109191

EA License: 15C7408