• Negotiable
  • Singapour, Singapore
  • CDI, Plein-temps
  • Standard Chartered Bank Singapore
  • 01 oct. 17

Client Experience Initiatives Lead

  • Lieu de travail : Singapour, Singapore
  • Salaire : Negotiable
  • Type de contrat : Plein-temps

Please view Job Description for details.

About the Team
* The Client Experience Team is part of Financial Markets Operations (FMO).
* The team has a global operating model providing 24/5 Client Service management and Client Engagement Managers in each region.
* The role reports into the FMO Client Experience Initiatives Manager and will directly support the Global Head of Client Experience FMO.
* The Client Experience Initiatives team have a broad range of responsibilities; incorporating governance reporting, financial and resource planning and oversight/management of the change book of work.

Key Roles and Responsibilities

Key Roles and Responsibilities

Business Planning Management
* Planning, coordination and preparation of materials for governance meetings (monthly MI updates, Regional CEFs, Risk & Control Forum and as required).
* Drafting and distribution of committee meeting minutes and ensuring timely and effective follow-up on action items.
* Resource and financial management: budget tracking, planning, forecast and variance explanations.
* Proactive engagement of stakeholders and management of expectations.

* Support the delivery of Client Experience change projects.
* Identify process improvement opportunities and work closely with management to implement the change.
* Lead initiatives and perform ad-hoc analysis when required.
* Act as a central point of contact between the Global Client Experience team and the technology team for business requirements.
* Work closely with technology, tracing requirements from development to delivery, validating that delivery is fit for purpose.
* Liaise with our counterparts across CIB to ensure consistency with the bank's core strategy for Client Experience.
* Support the development of business cases for future years' tech development, ensuring benefits and prioritisation are challenged appropriately.

Qualifications and Skills

Qualifications and Skills

* 3 years' work experience, preferably in Financial Markets/Management Consultancy.
* Prior work experience in change management and/or new process implementation preferred.
* Strong analytical/critical-thinking skills. Focused, organised and detail-orientated.
* Excellent communication and presentation skills: PowerPoint, Excel, written & oral.
* Flexible and responsive nature to handle multiple initiatives and changing priorities
* Ability to learn quickly, synthesise key issues and articulate for senior management with recommendations.
* Ability to create effective work relationships across functions & borders at both junior and senior levels of the bank.
* Basic level understanding of IT architecture, platforms, software delivery and related testing principles.
* Self-starter with a focus on continuous process improvement.

How To Apply

You can search and view current opportunities across our organisation and apply immediately by visiting www.standardchartered.com and selecting Careers. To help speed up your application, please note the following:

- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role

- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)
- We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application

It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.

Closing Dates

The closing date for applications is 31/10/2017. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.

Diversity and Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.