Client Relationship Manager

  • Competitive
  • Singapour, Singapore
  • CDI, Plein-temps
  • FIS Global
  • 18 oct. 17 2017-10-18

Client Relationship Manager

The Role
Act as primary liaison for the service side of the client relationship including responsibility for relationship management and service delivery for one or more assigned clients strategic to the Enterprise.

Responsibilities

  • Successfully manages the role of a frontline functional and technical resource for best practices and informal customer questions
  • Manages customer relationships and serves as the point of escalation and the voice of our customers
  • Establishes relationships proactively and grows customer intimacy with the product
  • Focuses on account expansion and revenue generation by identifying potential opportunities with existing customers
  • Identifies attrition risks and collaborate with internal and external stakeholders to mitigate cancellation of contracts
  • Occasionally provide functional training to customers
  • Engage with the service/support team as a customer advocate to ensure speedy resolution of customer issues
  • Engage with the professional services team as a customer advocate to ensure successful deployments
  • Work with the development teams to escalate and prioritise customer issues and enhancements
  • Lead and manage weekly/monthly/quarterly meetings with customers and other stakeholders
  • Work in a matrix environment with team members and managers both local and international
  • From time to time work on any other tasks as assigned by the management

Skill Set
  • Experience in the financial markets both equity and derivatives with broad experience in the full front to back electronic trading industry will be advantageous
  • Previous working experience in the vendor space or use of Equities or Derivatives trading platforms would be a plus
  • Successfully managed customer engagements to completion with direct customer advocacy and engagement in an account management or relationship management capacity
  • Strong analytical and problem solving skills, combined with the ability to provide quick resolution to problems
  • Strong verbal and written organizational, presentation, and communication skills
  • Customer service oriented and believe in teamwork, collaboration, adaptability & initiative
  • Demonstrated success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
  • Mature, capacity to operate in a high stress, a go-getter who does not fear rejection
  • Willingness to travel periodically based on customer and business needs