Client Service Executive - Global Private Banking

  • Competitive
  • Singapour, Singapore Singapour Singapore SG
  • CDI, Plein-temps
  • HSBC
  • 22 juil. 18 2018-07-22

Client Service Executive - Global Private Banking

Some careers grow faster than others.
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

HSBC Private Bank seeks to be the leading international private bank for business owners and their families. It provides clients with wealth, business and family succession solutions in the largest and fastest growing markets around the world. At HSBC Private Bank, we put our clients at the centre of everything we do.

We are currently seeking a high caliber professional to join our team as Client Service Executive .

Principal responsibilities

  • Maintain the highest standard of excellence in client service by attending to client enquiries and requests
  • Explain operational matters to clients. Develop client's awareness, understanding and ability to comply with our operational requirements.
  • Prompt and appropriate action taken to address client feedback and complaints.
  • Manage the HSBC Know Your Customer Program and ensure that all client service related activities are fully in compliance with the processes and procedures contained in it.
  • Provide support to the Offshore Representative Offices. Receive, manage and log faxed transaction instructions from Representatives. Answer calls from Representatives and clients and provide guidance.
  • Build and maintain positive and productive working relationships internally and externally
  • Ensure that any data input is dealt with in a timely manner and in correct and consistent format
  • Adhere to the selling process and sales quality requirements. Achieve compliance with all Group Standards, manuals and guidelines.
  • Ensure smooth coordination with processing departments on migrated processes.
  • Ensure that all credit applications meet deadlines.


Qualifications
Requirements
  • Degree in business or finance preferred
  • Experience in private banking as a client service executive or similar background in client servicing
  • Good understanding of private banking services and products
  • Credit skills and experience, focusing on High Net Worth Individuals or Business Banking
  • Excellent communication, analytical, organisational and planning skills
  • T eam player with drive for success and achievement

You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.