• 6000
  • Singapour, Singapore
  • CDD, Plein-temps
  • Hays Malaysia
  • 16 nov. 18
  • Singapour, Singapore
  • 6000
  • Plein-temps

Client Servicing Specialist - Contract

Brilliant job opportunity with a top tier investment bank!

Your role

Are you looking for a job that offers flexible working hours? Are you a person who enjoys interactions with clients? Do you possess excellent client service skills? We’re looking for someone like that to:

  • Man the Hotline, ticketing system and emails to answer queries posted
  • Understand callers needs and communicate effectively with the callers and supporting teams within the bank
  • Escalate issues as per defined escalation matrix
  • Demonstrate sensitivity and keen understanding of data confidentiality and client privacy
  • Comply with all bank's/e-Banking guidelines and policies

Your team

You’ll be working in the eBanking team in Singapore. Our role is to assist clients (both internal and external) to resolve their queries, receive and raise service requests, and escalate IT issues faced by callers. Example of queries includes login assistance, eTrading, eTransfer, e-banking portal navigation, technical issues etc.

Your expertise

You have:

  • A Diploma/Degree graduate in any discipline minimum 2-3 years' of relevant work experience in a call centre/banking environment
  • Strong customer service mindset with excellent communication and problem solving skills

You are:

  • a self-starter who can work well with minimal supervision
  • a good communicator
  • a team player
  • able to converse fluently in English, Mandarin and Cantonese (to support clients with Singapore and/or Hong Kong accounts
  • knowledge in trading and investments will be a plus