Command Center Operator Command Center Operator …

Avaloq Asia Pacific Pte Ltd
à Singapour, Singapore, Singapour
CDI, Plein-temps
Dernière candidature, 21 janv. 21
Competitive
Avaloq Asia Pacific Pte Ltd
à Singapour, Singapore, Singapour
CDI, Plein-temps
Dernière candidature, 21 janv. 21
Competitive
Avaloq Asia Pacific Pte Ltd
Command Center Operator
Your Team

This is a junior-level position. The Command Centre team provides monitoring and control function to the underlying IT infrastructure delivering services through the organization.

Your Mission
  • Monitor IT and Application Services
  • Execute, check and report the batch schedule
  • Manage IT alerts and involve 2nd level support when required
  • Detect anomalies and unusual operating conditions
  • Escalate service delivery failures or delays, triggering incident management and change management processes when required
  • Be the single point of contact for operational interactions with selected providers
  • Manage service, access and authorization requests
  • Grant and log accesses to Data Centres
  • Manage and operate control and automation tools
  • Provide reports for daily operations to management and internal/external clients

What You Need
  • Shift hours is required (8 hours per shift between 00:00 to 24:00, including weekends and PH if required)
  • Possess Diploma in IT, or has equivalent skills
  • Good oral and written communication skills with the ability to present and discuss technical information in a way that establishes rapport, persuades others, and gains understanding.
  • Process orientated with good documentation and diagrammatic skills.

You will get extra points for the following
  • ITIL certification
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