• Competitive
  • Singapour, Singapore
  • CDI, Plein-temps
  • Citibank NA
  • 20 nov. 17

GCB O&T - SG CBP - Customer Service Officer

GCB O&T - SG CBP - Customer Service Officer

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Technical Diploma
  • Job Function: Operations Customer Service
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 17066438


Description

  • Provide information on services offered by Citibank to enhance customer relationships
  • Identify and respond to customer needs accordingly
  • Manage challenging customers professionally and provide after sales service, where applicable
  • Ensure effective and timely follow-up as promised to customers


Qualifications

  • Degree, diploma or non-diploma holder in any field
  • Previous experience in a call center or with relevant working experience would be an added advantage
  • Should have excellent interpersonal and communication skills with good command of written and spoken English and one other spoken language (Mandarin or Bahasa Malaysia)
  • High-level of listening and comprehension skills
  • Able to probe for required information from customer
  • Strong in customer service skills
  • A team player with commitment and initiative, service-oriented, able to work under pressure, matured, motivated, meticulous, analytical and able to multitask