• Competitive
  • Singapour, Singapore
  • CDI, Plein-temps
  • Citibank NA
  • 23 nov. 17

GCG - Regional Consumer Operations Risk & Control Senior Officer

GCG - Regional Consumer Operations Risk & Control Senior Officer

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Associate's Degree/College Diploma
  • Job Function: Compliance and Control
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 10 % of the Time
  • Job ID: 17064989


The Regional Consumer Operations Risk & Control Senior Officer will partner closely with the Regional & Country Consumer Operations teams, Regional & Global functions (including Compliance, Legal, Operational Risk Management, etc) as well as Country Consumer Business Operational Risk and Control (CBORC) to support the implementation of robust control directives and processes.
The role would support the Asia GCB Operations leadership team in managing and mitigating operational risks and providing direction on the risk and control responsibilities across 17 countries. A critical function of the role is to provide control advisory and support to the Consumer Operations organization in mitigating the high business and franchise risk that is inherent to a business undergoing transformation (i.e., Ops 2020, Digitization of Ops) in a regulatory environment that is constantly changing. The incumbent will also provide subject matter expertise on risk and control, project manage regional control initiatives and engage in Consumer Operations controls strategy, governance and framework.
This role is part of the Regional Consumer Operations teams and reports to the Regional Consumer Operations Risk and Control Head.

Key Responsibilities:
  • Work with the Regional Consumer Operations team to execute a robust control and governance framework for Asia and EMEA markets. Enhance the focus on controls and governance related to Consumer Operations and to ensure that controls are keeping in pace with the evolving business landscape
  • This role will be responsible for all areas relating to GCB Ops- Core Operations, Branch Operations, Credit Ops and Citiphone. Provide independent oversight and review of operations activities and processes, and ensure compliance to regulatory and corporate guidelines
  • Work with stakeholders such as Business, SCOOs, CSC heads, Country operations function leads, Compliance, Technology, Vendors, Legal etc. to develop processes and system enhancements to support new and existing products and processes, ensure that it meets regulatory and compliance requirements, identify and close control gaps, and ensure that internal business control remains robust
  • Co-ordination of Gold Copy Manager's Control Assessment (MCA) oversight for Core Operations and those directly affecting Compliance Requirements affecting Core Ops (eg. TPM, Conduct Risk, TCF, ATM, FATCA, CRS, AML/Sanctions, Data Governance, Information Security and Privacy), working closely with Global/Regional CBORC, Regional Operational Risk Management (ORM) and Regional Compliance
  • Drive critical enhancements to the Manager's Control Assessment (MCA) program through alignment with evolving risks as well as changing business needs and policies, and ensuring the mapping of the Regulatory Control Matrix to the MCA is comprehensive
  • Help drive a strong control culture and ensuring permanent controls readiness through proactive risk management and issue self-identification
  • Provide advisory and support to the Consumer Operations teams on Internal Audit reviews and regulatory exams
  • Refine and augment the Regional Consumer Control Procedure Manual (RCCPM) to align with business strategy and cater for changes arising from evolving issues, trends and emerging risks
  • Lead or support as appropriate the root cause analysis of material risk events and control breaks, work with country/regional functions and businesses to establish effective feedback loop to augment control management and share lessons learned with the country and region teams
  • Coordinate and perform targeted onsite Peer Reviews in partnership with country and regional Subject Matter Experts (SMEs) with the support of local management
  • Participate actively in Global initiatives and work groups representing Asia/EMEA GCB Operations


The ideal candidate will meet the following requirements:
  • Bachelor's/Masters degree
  • Minimum 10+ years of experience with strong strategic, analytical and product management (Consumer Operations) skills
  • Good working knowledge of Consumer Operations and Consumer Products (Wealth Management products/Insurance products and Cards)
  • Strong Stakeholder Management Skills (e.g. written and verbal communication, influencing skills and negotiation)
  • Strong interpersonal skills, situational awareness and emotional intelligence
  • Ability to work independently, interface and execute with a sense of urgently and to deliver on tasks effectively and efficiently