• Competitive
  • Singapour, Singapore
  • CDI, Plein-temps
  • Citibank NA
  • 23 nov. 17

GCG - Regional Usage and Rewards Platform Manager

GCG - Regional Usage and Rewards Platform Manager

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Business Management
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 10 % of the Time
  • Job ID: 17074330


Description

Job Purpose:

Support business transformation and customer experience innovation initiatives.

Key Responsibilities 
  • Launch New Usage/Rewards and Merchant Platform to drive usage lift in Asia
  • Working with APAC/EMEA markets and Regional DM to gather business requirements and wishlists
  • Translating markets' business needs to process/product/customer experience innovations and redesign requirements
  • Driving these business requirements in the scrum discussions and designs
  • Working with scrum master and Regional DM to deliver the stages of development towards end stage design
  • Reviewing and aligning the user stories, development and design work to the business requirements
  • Driving periodic updates to Regional Usage team, relevant stakeholders (including marketing, digital, CWP team, COPS, Rage etc), steering committee management team and countries.
  • Driving UAT and adoption by markets at each stage of delivery, including pilots and test and learn and ongoing usage
  • Developing performance metrics and driving post launch review and updates to steering committee management team and countries
  • Budgeting and overall business case justification throughout the project
  • Designing launch campaigns with markets including developing country updated process flow, user training, MRE guide, updated customer experience flow and centralized marketing assets
  • Developing engagement process between regional and countries at implementation including defining of centralized and country roles and responsibilities


Qualifications

The ideal Candidate will meet the following requirements:
  • Excellent Project Management, Communications and Interpersonal Skills
  • Great flair in Process, Marketing and Analytics
  • Creativity in Redesigning business processes, campaigns and customer experience
  • Excellent partnership and collaborative skills
  • Excellent planning and organizational skills
  • Excellent time management
  • Ability to manage complex projects, dealing with multi parties (internal and external)
  • Keen eye for detail is required 
  • Ability to identify opportunities for innovation and business transformation
  • Ability to redefine and enhance business processes
  • Strong with numbers, with the ability to derive trends from data
  • Understand customer journeys
  • Liaising with Marketing stakeholders
  • Digital marketing savvy
  • Starting with program proposal, list extraction, campaign launch, fulfillment to post-campaign tracking