• Competitive
  • Singapour, Singapore
  • CDI, Plein-temps
  • Citibank NA
  • 17 oct. 17

Infrastructure Group Manager - 253208

Infrastructure Group Manager - 253208

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Technology
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 17068160


Daily Responsibilities
  • Provide leadership and management to globally distrusted team in Texas, Poland and Singapore
  • Team focus is on engineering design for new requests for load balancing and DNS set-up, Building new infrastructure for DNS and Load balancing products, managing Cloud based services like Verisign DNS, Akamai Waa and Kona etc
  • Also, leading cloud based solution/automation to enable Citi Cloud for Private and Hybrid Cloud Deployments
  • Team provides top level escalation for break fix in this relevant space as operational owner also
  • Leader should be hands on and provide mentorship and strategic vision to team
  • Application Delivery team will work very closely with Citi Cloud team on network virtualization, Citi IaaS (Infrastructure as Service), PaaS (Platform as a Service) with Pivotal PCF and Redhat  Openshift and Hybrid Cloud initiatives like
Below are some of the:
  • Load Balancers (F5 and Citrix)
  • Cloud based services like Akamai and Verisign
  • WAN Accelerators/Optimizers (Riverbed)
  • DNS Appliances, QIP/DHCP services, TCPWave
  • Emerging Automation Solutions like AppviewX 
  • Good understanding of Cloud ready virtual solutions like, Vmware NSX and AVI Networks etc
Serve as the technical lead escalation point for Application Delivery Issues.   Work collaboratively with Tier II and Tier III team  and  mentor junior technicians in order to improve their technical skill set over the long term.  
  • Provide expert level technical support on conference calls with cross functional partners throughout the technology organization.   Conduct in depth technical investigations of ongoing incidents involving degraded network performance
  • Collaborate directly with Architecture & Technology Engineering teams  on large-scale projects.  This includes design reviews for technical soundness and operational supportability of proposed deployments 
  • Maintain written operational and build  procedures for the network service.   This includes document reviews at predefined intervals, ad-hoc procedure updates in response to operational events, and consistently high quality document management so that they are ready for audit and compliance scrutiny at any time
  • Escalate internetworking design and architectural issues to Architecture Network Engineering teams for further analysis.   Work collaboratively with engineering counterparts to achieve a design solution to the issues identified during the course of working through operational incidents.   Evaluate issues for 'global exposure' relative to the install base of the hardware and software solution in question.  Ensure the remediation plan accounts for remediation of the full exposure


Qualifications / Requisite Knowledge Base
  • 10+ years of experience in providing network operations support
  • Experience supporting a network with 1000+ nodes is preferred.    NOC (Network Operations Center) experience is highly preferred
  • Expert level working knowledge of enterprise TCP/IP communications (IPv4, QoS, IPSEC, etc)
  • Good level working knowledge of Load Balancing, DNS and Cloud Services like Akamai and Verisign 
  • Great Communication skills to work with technical team as well as senior management
  • Engineering and Architecture Experience is big plus in Application Delivery product space
  • Strong working knowledge in the following and networking in general:
    • VMware NSX
    • QIP/ TCPWAVE DNS Product
    • F5/Citrix Load Balancing Product
    • Riverbed/Cisco WAN Accelerators 
    • Cloud based web acceleration, security and DNS Solutions like Akamai and Verisign
    • Cloud IaaS, PaaS and Hybrid Solutions
    • Working knowledge of scripting languages and other web development tools a plus
  • Strong leadership with vision to drive transformation in network operations team