Production and Application Support Analyst

  • Competitive
  • Singapour, Singapore Singapour Singapore SG
  • Intérim, Plein-temps
  • Morgan McKinley Singapore
  • 22 juin 18 2018-06-22

Production and Application Support Analyst

Responsibilities :

* Business application support working closely with business teams (Investment, Trading, Middle Office) in Asia
* Incident management (Analysis; Bridge with 3rd level teams; Follow up; Communication with Business users until resolution)
* Provide Production oversight during Asia office hours
* Acquire knowledge of changes or newly implemented applications / processes within
domain of responsibility to enable provision of effective user support
* Perform daily control checks to ensure applications are up, running and fully functional
* Work alongside stakeholders to develop relationships, understand how they work and
improve effectiveness.
* Provide training and coaching to employees on applications supported
* Ensure consistency in level of support to each of the business lines
* Document processes, tasks and procedures.

Candidate's Profile should be :
* 1-3 years' of relevant and application support experience working in the Asset Management or Banking sector
* Proficient in spoken and written English.
* Able to speak Mandarin, French, or Japanese language is a plus but not necessary
* Must have client facing experience and capable to work under pressure
* Team player and good communicator
* Problem solving and analytical skills
* Good understanding of business flows for order placement, order life cycles, Trading
and Middle office.
* Basic understanding of financial instruments (Fixed Income, Derivatives, Equities & FX)
* Ability to recognise and escalate problems to Management / 3rd level support as
appropriate
* Strong database querying skills
* Good understanding of the FIX Protocol would be a plus

As the successful applicant, you will possess a positive personality and will have a pro- active approach to Support desk's work. Being a team player or individually managing tasks on behalf of the team, you will be a brand ambassador of a broader Technology team and drive further along the learning curve.

If you feel you have the right skills and experience for the role, kindly submit your updated CV in word format to jchuah@morganmckinley.com.sg .

Referrals are greatly appreciated.

Morgan McKinley Pte Ltd

EA Licence No: 11C5502

EA Registration Number: R11874545

Registration Name: Jessica Chuah