Trainer - Customer Service Environment

  • Competitive
  • Singapour, Singapore
  • CDI, Plein-temps
  • Cognizant Technology Solutions APAC
  • 21 sept. 17

Trainer - Customer Service Environment

Job Summary:
Experience: 2+ Years
Work location: Singapore

Job Description
Cognizant is seeking a Trainer with experience training teams in a dynamic ever changing customer service environment for a global social media organization. This group focuses on working closely with internal Sales and Account Management teams as well as external clients, including
small businesses and agencies to assist with operational tasks.

The Trainer will be responsible for training new hires to the program, drive refresher training to the teams and develop individual training plans to train individuals requiring personalized training to improve performance. The Trainer will also own training content and will ensure it is updated
with all policy and process changes and is also constantly updated with learning from operations

Ideal candidates will be comfortable understanding social media campaigns and supporting bugs and invoicing and have the ability to adjust their training delivery to meet a constantly changing environment. The candidate will also use their deep understanding of the processes and policies
that to evolve client advertising platforms. Successful team members have a passion for business success, strong attention to detail, analytical problem-solving abilities, and keen eyes for operational inefficiencies.

  • BA/BS degree or equivalent experience
Minimum Qualifications:
  • 2 to 4 years working in a service/customer service/sales organization
  • A minimum of 1 year in a Trainer role
  • Outstanding oral communication - is able to engage an audience effectively
  • Documentation skills with knowledge of change control procedures
  • Client focused and solutions oriented; Good problem solving and analytical skills
  • Ability to stay close to operations and incorporate learning into training curriculum
  • Ability to collaborate and work effectively with cross functional teams
  • Self-learner interested in both the how and the why
  • Ability to prioritize effectively according to changing circumstances and manage multiple projects while maintaining strict attention to detail
  • Demonstrates ability to coach and provide feedback to analysts
Preferred Qualifications:
  • Experience in online advertising at a major media agency or publisher
  • Documentation and document management experience
  • E-mail and chat support experience
  • Experience working in and with a global organization
Success in this position requires exceptional customer service skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results.

About Cognizant
Cognizant (NASDAQ-100: CTSH) is one of the world's leading professional services companies, transforming clients'​ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 230 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us @Cognizant.