• Competitive
  • Singapour, Singapore
  • CDI, Plein-temps
  • OCBC Bank
  • 12 déc. 17

Vendor Manager, Electronic Banking Operations

Vendor Manager, Electronic Banking Operations

About OCBC
Having purpose and making a real impact drives what we do at OCBC, for our customers, colleagues and the community. People count on us to deliver an amazing banking experience, but more importantly one that is uncomplicated and complements their changing lifestyle and business needs. Our employees are the architects that make this all possible; they are high performing individuals and teams, experts in their field and above all believe in our purpose and commitment to customers.

What you'll do

Vendor Manager, Electronic Banking Operations
  • Management of bank's outsourced service provider (OSP)
  • Manage relationship with OSP and deliverables; ensure that SLA is met at all times
  • Ensure vendor's compliance with bank's outsourcing, business continuity, information security and regulatory guidelines
  • Review operational procedures and guidelines; implement process improvements
  • Perform root cause analysis and investigation for any incidents/outages
  • Negotiate contract renewals and evaluate proposals submitted by vendors during RFP exercises

What you'll bring

Candidates should:
  • Possess excellent interpersonal, communication and presentation skills
  • Possess good problem solving skills and attention to details
  • Be familiar with self-service banking and cash operations
  • Enjoy working in a fast-paced and challenging environment