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Harvey Nash

Service Designer - Financial Services - Cardiff (hybrid) - £625

Harvey Nash Cardiff, Royaume-Uni
Mise en ligne il y a 7 heures Hybride Intérim £600 - £625
The Senior Service Designer will be responsible for designing end-to-end client and colleague experiences for the Automotive arm of a well-know retail bank. Specifically, the role will lead a cross-functional squad in understanding how customer journeys work & perform today, before reimagining the target experience of the future.

Service Designer - Financial Services - Cardiff (hybrid) - £625 p/day - 6 months

Harvey Nash are currently supporting a large Financial Services organisation with the requirement to hire a Senior Service Designer on a contract basis.

  • £625 p/day (Inside IR35 via Umbrella)
  • 6 months (with extension to end of 2023)
  • Cardiff (1-2 days on site)

Role Background:

As Senior Service Designer you will be responsible for designing end-to-end client and colleague experiences for the Automotive arm of the bank.

Specifically, the role will lead a cross-functional squad in understanding how customer journeys work & perform today, before re-imagining the target experience of the future.

The Role:

No previous experience within Financial Services or the Automotive sector is required

  • Working with data and qualitative insight, through collaboration with frontline staff, managers and customers, to design solutions and strategic propositions.
  • Understanding and articulating clearly how services need to change from a user centred, system, and business perspective.
  • Mapping the service experiences of customers and defining how organisations need to change what and how they deliver to become more effective
  • Working closely with design researchers to define and communicate customer's needs
  • Co-designing with our clients and colleagues to design new service models and value propositions, defining how the business can re-organise themselves to deliver
  • Taking research into actionable insights and communicating this in a succinct and human-centred way to stakeholders

Desired Experience:

  • Experience of Systems Thinking (Vanguard Method) & leading interventions.
  • Experience running Design Sprints to solve problems and/or develop new products/services following a 'Design Thinking'
  • Must be a strong leader/facilitator, as this role will be expected to inspire & lead teams.
  • Must be a strong communicator, capable of inspiring Senior leaders across the Group

If you meet the above criteria, please submit your CV via the link to be considered.

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Référence  BBBH84465
À PROPOS DE CETTE ENTREPRISE
London, United Kingdom
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