Application Support Engineer - Leading Financial Institution

  • GBP500000.00 - GBP650000.00 per annum
  • Londres, Angleterre, Royaume-Uni Londres Angleterre GB
  • CDI, Plein-temps
  • Orbis Consultants
  • 12 juil. 18 2018-07-12

Our client, a leading Financial Institution requires an experienced Application Support Analyst/Engineer to support the production, pre-production and test functions of their widely recognised suite of applications. This is an opportunity to work with industry leading applications covering multiple asset classes.

Key Responsibilities

  • Support multiple applications within production services area.
  • Monitor and provide status updates regarding the status of processes and applications
  • Resolve Incidents and Problems
  • Proactively analyse problems and suitable resolutions. Bug fixes and enhancements
  • Apply resolutions following Change Management procedure
  • Follow documented incident management procedures and escalate to the senior management where necessary
  • Supervise and liaise with offshore support team on all BAU issues
  • Design solutions for longer term fixes for application bugs and small functionality enhancement requests
  • Implement application fixes and co-ordinate releases and review development release packages prior to production deployment
  • Work to ITIL standard following policies

Key Skills and Experience:

  • Experience in an investment banking environment, familiarity with financial products and financial terms
  • Experience of working in an IT support or development team
  • Solid experience with Informatica mappings, work flow design and debug modes
  • Data warehousing fundamentals (Oracle Warehouse - ETL)
  • Good Oracle 11 G & above (ANSI SQL) (essential)
  • Business Objects XI R4.1 Administration
  • Strong analytical and problem-solving skills
  • Ability to communicate clearly and concisely to IT and business teams and to senior management as well as off shore support team.
  • ITIL experience
  • Scripting skills would be a distinct advantage (Unix, Windows, Perl, Java, Sybase)
  • Business Objects XI Webi/Deski/Universe design and deployment