Operations Analyst

  • Competitive salary offered
  • Londres, Angleterre, Royaume-Uni Londres Angleterre GB
  • CDD, Plein-temps
  • SEI Investments (Europe) Ltd.
  • 19 juil. 18 2018-07-19

This role will encompass a variety of Operational processing using internal/external systems in relation to our clients requests, trading predominantly in SEI Funds. Additionally we do perform bespoke services for clients across several Custodians/platforms to fulfill client instructions

This is a 12-15 fixed term contract.

This role will encompass a variety of Operational processing using internal/external systems in relation to our clients requests, trading predominantly in SEI Funds. Additionally we do perform bespoke services for clients across several Custodians/platforms to fulfill client instructions. 

Examples of processes are as follows:

› Account opens/closing
› AML validation
› Trade processing/order routing
› Transfers/Switches
› Transaction quality assurance
› Client payments
› Reconciliations – Stock and Cash
› Client queries
› Client money processes
› Liaising with internal/external teams

Previous experience of the above and an understanding of both Institutional and retails clients would be beneficial but not essential for potential candidates.

Key Objectives:

› To provide superior customer service and resolution of issues relating to opening and ongoing maintenance of client accounts up to closure activities.  

Responsibilities:

Administration Process & Controls
› Manage own workflow queues to complete all items by internal and external cut off times.
› Process ongoing account maintenance using internal proprietary systems to process monetary and non-monetary transactions on client accounts to deadline and SLA’s.  
› Ensure accurate client administration processing and provide value added servicing including the escalation of client related processing issues to team lead.  
› Assist team leader with the review of the implemented procedures and agreed service levels to ensure delivery of services to the client in an accurate and timely manner.
› Assist team lead with departmental projects to improve the current processes and/or systems.

Oversight & Ongoing Maintenance of Client Accounts:

› Maintain reports, relating to SLA’s and highlight potential issues and offer effective solutions to resolve.  
› Update and manage database to ensure data is consistent and of good integrity.  
› QC of trades/maintenance/transfers/etc to ensure any potential issues are flagged and risk to SEI and the client(s) is checked and minimised.

Oversight of Daily Trading Activities: 

› Identify any real or potential trading issues and highlight risk and resolve where appropriate.  
› QC of trades to ensure any potential issues are flagged and risk to SEI and the client(s) is checked and minimised.
› Validate that control functions have been carried out.  

Tax Reporting:

› Produce and maintain tax reports ensuring they are produced within required deadlines and SLA’S and accurately reflect HMRC regulatory requirements.

Other:

› Educate the client and assist them in implementing and understanding SEI products and services to meet their business needs. 
› Cultivate and maintain close client relationships through proactive measures and creative customer service.
› Produce weekly, mthly and quarterly MI and Control reports ensuring they are delivered on time and recommend any process improvements to reports where appropriate. 
› Maintain and update internal systems/ data reference points in agreed format to ensure consistency and communication of relevant information within the team and ensure integrity of data.

Best Practice:

› Keep current on market conditions, regulation, SEI products and services, etc;
› Adhere to all relevant FCA requirements and compliance; and
› Any other ad-hoc projects as required.

Technical Capabilities/Skills & Experience Required  for the Role:

› Ideally degree educated (or equivalent) with or be working towards IAQ/IMC (or equivalent).
› Some experience within financial services, private banking, mutual funds and investment advisory is preferred as is industry knowledge of private banking, asset management and investment processing. 
› Strong understanding of transactional processes within wealth management coupled with the ability to identify workflow inefficiencies and deliver solutions to correct them.
› Ability to support client transaction requests, while tracking various workflow and call volume statistics.  
› Process-oriented with strong attention to detail.
› Ability to handle multiple tasks with tight delivery schedules.
› Effective written and verbal communication skills.
› Responsiveness, accountability and adaptability.
› Critical thinking and problem-solving skills.
› Self-motivated and willing to learn.
› Supports a healthy team environment.

SEI is an equal opportunities employer

About SEI

Now in its 50th year of business, SEI (NASDAQ:SEIC) is a leading global provider of investment processing, investment management, and investment operations solutions that help corporations, financial institutions, financial advisors, and ultra-high-net-worth families create and manage wealth. As of December 31, 2017, through its subsidiaries and partnerships in which the company has a significant interest, SEI manages, advises or administers $861 billion in hedge, private equity, mutual fund and pooled or separately managed assets, including $337 billion in assets under management and $518 billion in client assets under administration. For more information, visit seic.com.
About the SEI Wealth PlatformSM

The SEI Wealth Platform (the Platform) is an outsourcing solution for wealth managers encompassing wealth processing services and wealth management programs, combined with business process expertise. With the Platform, SEI provides wealth management organizations with the infrastructure, operations, and administrative support necessary to capitalize on their strategic objectives in a constantly shifting market. The SEI Wealth Platform supports trading and transactions on 156 stock exchanges in 55 countries and 43 currencies, through the use of straight-through processing and a single operating infrastructure environment. For more information, visit: seic.com/wealthplatform.