We are looking for a Professional Services Consultant

to join our team in Londres, Angleterre, Royaume-Uni

  • Competitive
  • Londres, Angleterre, Royaume-Uni
  • CDI, Plein-temps
  • FIS Global
  • 22 avr. 18
This role is highly customer focused and involves managing relations with the client, researching and presenting business solutions, tracking and resolving issues, developing new business through value-added services, and raising the client's awareness of FIS / Stream GMI products. The incumbent will know the client's processing interests and goals and will be proactive in getting information to the client and be the primary contact for short and long term projects as well as production issues. After an initial period in our London office, the incumbent is expected to spend the majority of their time on client site.

Key Responsibilities:
  • Provide dedicated GMI support to a Tier 1 FIS client
  • Manage the client open issues logs
  • Attend regular client meetings
  • Ensure clients top priority issues are moved forward through the FIS SDLC
  • Keep abreast of marketplace and product initiatives.
  • Provide support to peripheral applications of the IBM iSeries that impact the performance and use of the Stream GMI application, including OS/400, iSeries communications, MQM, and other common IBM iSeries issues.
  • Write Management Overviews for issues that require programming changes.
  • Write Functional Specifications for issues which are deemed as enhancements to the Stream GMI application, so the clients can read and approve programming change
  • Proven experience of GMI
  • Experience in Support or client relationship Management
  • Highly organised with good time management
  • Excellent Communication Skills
  • Degree or equivalent
Opening date: 26th of March 2018

Closing date: 23rd of April 2018

Salary: Competitive

Interested to find out more? Apply now to become part of the FIS team! We look forwards to recieving your application.

Londres, Angleterre, Royaume-Uni Londres Angleterre GB