An opportunity exists for an experienced Senior Business Analyst to join a large-scale transformation program focused on improving property claims operations, supplier management and customer outcomes.

Working across business and technology teams, you will play a key role in analysing complex business challenges, optimising processes and supporting the delivery of strategic initiatives within a fast-paced and evolving environment.

This position will suit a Business Analyst with strong property claims experience who enjoys engaging with stakeholders, driving process improvement and delivering tangible business outcomes.

As a Senior Business Analyst, you will:

• Elicit, analyse and document business and system requirements
• Facilitate workshops and stakeholder discussions across operations, technology and external partners
• Analyse current-state processes and identify opportunities for optimisation and efficiency
• Develop user stories, acceptance criteria and end-to-end process documentation
• Own requirements and features from discovery through to delivery readiness
• Work closely with technical teams to define integration requirements and system interactions
• Support data analysis activities and provide recommendations based on business insights
• Coordinate and support testing activities, including UAT
• Assist with implementation planning, operational readiness and change activities
• Contribute to continuous improvement initiatives and best-practice delivery approaches

To be successful in this role, you will bring:

• Proven experience as a Business Analyst within complex delivery environments
• Strong experience within property claims and a sound understanding of the supplier ecosystem, including builders, restorers and loss adjusters
• Experience working with Guidewire ClaimCenter
• Strong process mapping, requirements gathering and stakeholder engagement skills
• The ability to operate effectively in ambiguous environments and drive clarity across diverse stakeholder groups
• Excellent communication, facilitation and problem-solving capabilities

Highly regarded skills:

• Experience delivering business process re-engineering or transformation initiatives
• Commercial analysis and data analysis experience
• Experience defining and monitoring service levels and operational performance metrics
• Experience with process modelling tools such as Visio or Signavio
• Exposure to Agile delivery environments and tools such as Jira

In return, you'll have the opportunity to work on high-profile transformation initiatives that directly impact customer outcomes and operational performance. You'll collaborate with senior stakeholders across business and technology functions, join a supportive and collaborative team environment, and gain exposure to enterprise-scale change programs while enjoying hybrid working flexibility.

If you're a Senior Business Analyst with property claims expertise looking for your next challenge, we'd love to hear from you.

Contact Nick Largent for more information.